“It's been a wonderful experience having our storage systems supported by Riverstone Technologies. The support has always been prompt and proactive in resolving issues. The shipment for any parts to be replaced is will within the ETA. I recommend it to anyone looking for a professional support services for any of the hardware devices.”
“I have been with Riverstone for a few years now and have used their services a couple of times. Kaylee our Account Exe doesn't hesitate to answer questions or escalate any service issues. She is timely with her response. Our servers are a critical means to service our clients and we know Riverstone is capable of keeping our agency up and running at all times.”
“Riverstone has been great so far. We moved equipment over to them a few years ago and have had a great relationship for support. Engineers have more knowledge than anyone else we've ran across for EMC speciality products and have been excellent at customer support. Would highly recommend for any organization looking at third party maintenance options.”
“I cannot say enough about Riverstone Technology. My company was placed in a tough position and Riverstone stepped up and was able to support us within our allowed budget. The continued support and friendly staff is just what my company needed. Thank you.”
“Reasonable support pricing for legacy systems and a very good support team with an excellent response time. Would definitely recommend if you are looking for third party support on your systems for cutting down yearly support costs.”
“I am very happy with the help and support I have received from Alex at Riverstone. Communication is excellent and I look forward to working with them and potentially expanding our cover in the future.”
“The Riverstone team has been great so far. Super easy to work with and their support team has been the best I've seen so far in my 20 year experience. Would definitely recommend.”
“I left a very expensive IT support company after learning about Riverstone Technology. The company I left made no effort to understand my business or my IT needs. It was always about upgrading, ditching the old, and paying even higher, new support fees. We trusted the old company but realized they were all about selling more and more and not about relationships. With Riverstone Technology , I learned how to get the most out of the technology I had and even extend support on older yet useful technology. They really seemed to understand my company’s situation. I could always get in contact with someone rapidly and when something popped up they were there to help quickly and efficiently. Riverstone Technology has way more presence and knowledge when it comes to IT support than my old support company. And their service value was amazingly better than my old company. We will be partnering for a long time!”
“First off, fantastic customer service. The engineering team was very impressive and skilled, and we had very quick part replacement. If you aren’t happy with your manufactures support, you have got to reach out to Riverstone. I would highly recommend them to any company looking to lower support costs.”
