Rockdoor Reviews

Name: Rockdoor
Rating: 1.28

1.3 Rating 32 Reviews

6 %

of reviewers recommend Rockdoor

Company Reviews

Questions

Metrics

1.3

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Rockdoor made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rockdoor 1 star review on 10th February 2022

Anonymous

Rockdoor 1 star review on 22nd July 2021

Karl

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Massively regret getting a rock door. 6 months after it was first installed I was on my 4th door due to the warping and bending in the heat, and i had lost my patients with this terrible company. Dont be fooled by there nice relpys on here as the service I got was far from nice. They knew their doors were rubbish and when their regional manager was here he didnt have any answers for me and knew the doors were rubbish as he was mostly speechless. When they got fed up with dealing with me they sent one of their approved installers around to fit my 4th door. he did a rubbish job and also made loads of claims that the door and frame wasnt fitted properly in the first place, and the company said they were no longer going to honor my warranty unless I pay more money for a new frame. I couldn't be bothered with them any more and just gave up. It was stressful and exhausting dealing with them. Today I noticed the door has bubbled in the heat and is failing once again. I dont want anything to do with this company, I will not waste my time speaking to them if they reply. But if your thinking of getting a rock door j really wouldn't. Learn from my mistake and choose a different company and ask about their warranty and service for faulty doors.”

Rockdoor 1 star review on 25th June 2020

Helpful Report

Posted 3 years ago

“AVOID ROCKDOOR! I have had two black front doors from RockDoor through GX Home Improvements in Chalfont (including a replacement slab). Both have developed a serious issue, where a panel has expanded in the sun, and 'popped' to create a very large and unsightly 'bubble in the middle of the door'. GX want to charge me to fit a another replacement slab. Rock Door have shown absolutely no interest. I spoke to their Customer Services Manager Joanne who failed to understand the needs of her end customers. No support. No interest in their faulty product lines. GX no longer stock RockDoor, presumably because mine is not an isolated case.”

Helpful Report

Posted 4 years ago

“My rock door was hard to open when I looked close it is bowed putting pressure on the keep GAP tell me it’s within tolerance ie a 4mm deflection and they won’t help me There advert says the Rock door won’t warp haha my wife cannot open this door and has to use the back door do not buy these inferior products”

Helpful Report

Posted 4 years ago

“Even 1 star is too much for Rockdoor. I've had my door changed 3 times so far and it's still warping making it very hard to open the door. I was told the door I have now has reinforced steels and it would not warp, but 3 months after they've installed it the door has warped again. Avoid this company at all costs, not worth price or the headache.”

Helpful Report

Posted 4 years ago

“Well on reading other people complaining about rockdoor and having exactly the same problems how do they get away with it I am going to report them to the TV programme which let's all do it shouldn't be allowed to still manufacture these rubbish doors”

Helpful Report

Posted 4 years ago

“New self build property. Rear rock door now requires third replacement. Front door now on second replacement. Don’t buy these doors, they are expensive, nice to look at, but they tend to warp badly after couple of months. Did get them replaced by supplier, but had to pay cost of refitting them. I had upvc doors for years in my previous house with no problems.”

Helpful Report

Posted 4 years ago

“I bought a Rockdoor from the Maidstone branch of Gap the sister company of Rockdoor, the service from Jane was good, until I complained about the door blistering and won't shut where its buckled, the response was shocking, I paid over a £1000. for this horrible product from a mickey mouse company, if you are reading this review use Rocall or another composite door company, far cheaper and better quality all round fact. just check out there responses to reviews on trust pilot, SHOCKING COMPANY WITH RUDE STAFF”

Helpful Report

Posted 4 years ago

“warps blisters and the customer service is awful, Simms is a Pratt”

Helpful Report

Posted 4 years ago

“I bought my Rockdoor Door, from a third party company. The company went bust a few months after I got it and have been plagued with problems since. My door won't close properly now and they won't support their product, even though it is a new door. So beware of this company.”

Helpful Report

Posted 6 years ago

Rockdoor is rated 1.3 based on 32 reviews