rointe Reviews

Name: rointe
Rating: 4.23

4.2 Rating 43 Reviews

81 %

of reviewers recommend rointe

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Metrics

4.2

Based on 43 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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+353216010795

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good heaters but the Wifi control is a nightmare as is registering your products on their website. Support is also scanty and perfunct, at best. Good ideas but they lack rigour, robustness and attention to detail. Overall, a poor customer experience”

Helpful Report

Posted 5 years ago

“++++++++++AVOID ROINTE PRODUCTS LIKE THE PLAGUE!!!!! This company is a complete disaster in customer service and warranty. We have been misled for over 1 month awaiting parts which have been sent by mistake to wrong depots and miscommunication. They never call back or care about a customer experience. Ollie the customer support fails to pass on our complaint to management, so we are left with faulty product, poor customer support, no communication and generally lack lustre experience - if you buy a faulty product don't expect much luck getting it fixed under warranty - the worst customer service company experience in 2018.”

Helpful Report

Posted 5 years ago

Thanks for your review. We'd like to apologise for the delays and issues you have experienced. This is not normally the case with Rointe, but as we have explained, we have had a huge surge in orders over the last few months, which in turn has affected our production of spare parts for faults. We have also experienced issues with hold ups in France due to the strike action, which has exacerbated delays. We're incredibly sorry for the delay and we trust that this issue is now resolved due to the part arriving with the engineer. Please accept our sincerest apologies. Kind Regards, Rointe UK

Posted 5 years ago

“Utter cack. 3 out of 3 radiators broken upon delivery. Offered a free collection of first 3 and a replacement... After 1 month 3 broken rads remain uncollected in my drive. And quel surprise I didn't chose to have a 4th rad delivered. Truly awful products that they knowingly sell with faults as they said the replacements might not work when they sent them.out!! What kind of company sends out products they think might not work! Hopeless.”

Helpful Report

Posted 5 years ago

rointe is rated 4.2 based on 43 reviews