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Roman Originals Reviews

1.8 Rating 863 Reviews
C-
Happiness Grade
Read Roman Originals Reviews

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

C-

Delivery - Average

56.25%
Industry Average
So in other words there next day delivery means you might get your order the next day and you might not get your order delivered the next day .
posted 4 weeks ago - RLN7!
Ordered an item nearly three weeks ago and have not received it. Also spent and hour and on the phone to customer services only to be cut off twice. Eventually spoke to someone at third attempt to be told parcel had been refused delivery and I will have wait for refund when they receive it back. Do not believe this, will not be shopping with them again, very disappointing as I have had no trouble before.
posted 3 months ago - Anonymous
Appalling service. No tracking number received upon confirmation of order. I received partial delivery of the items ordered. Tried for days to ring the number to follow up on the rest of the order, but no sucess. Had to hang up after holding for 90 minutes! Sent several emails but no reply. Have been a loyal customer for several years. Will be taking my business elsewhere from now on.
posted 3 months ago - Jane
The first time, I was cut off after one hour after reaching second in the queue! Had to call again today as delivery charge, plus a rogue 20p, showed on my klarna account.
posted 6 months ago - Simone Harris
Had a faulty item: no response to emails Had a return for exchange: two months later and still not had any comms from them, despite proof of delivery. This company are operating so far outside of the Consumer Rights Act it is a joke. Distance Selling Regulations are ignored. I would encourage all people posting reviews to raise a case with Trading Standards, as they operate on the basis of "more complaints = action".
posted 8 months ago - ""
Poor why change delivery address
posted 9 months ago - Anonymous
I am waiting for a delivery to France which I am unable to track .
posted 10 months ago - Margaret
No delivery
posted 11 months ago - Anonymous
I didn't realise that you get free next day delivery on purchase of £85 and over and mine was £84.
posted 11 months ago - Anonymous
Ordered a dress last week which wasn't suitable ! Returned promptly and received a partial refund ! Turns out with delivery and postage to return that is a cost of £8.99 !!! That's shocking I will never order again and have been a loyal customer for years ! A loss of 8.99 is disgraceful !
posted 1 year ago - Paula Llanwarne