Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“I will NEVER shop this company again! Not only do you charge $20.00 to deliver, but you charge another $10 to return! That is absurd!! Plus my order only came with an invoice, no shipping label. All I could find on line was use the shipping label to return. I did not have a shipping label, trying to find out how to do that was challenging. I will not order again, ever!”

Helpful Report

Posted 3 weeks ago

“Had a faulty item: no response to emails Had a return for exchange: two months later and still not had any comms from them, despite proof of delivery. This company are operating so far outside of the Consumer Rights Act it is a joke. Distance Selling Regulations are ignored. I would encourage all people posting reviews to raise a case with Trading Standards, as they operate on the basis of "more complaints = action".”

Helpful Report

Posted 1 month ago

“Roman in horsham is lovely and the staff are brilliant and so friendly aspecialy mell she is a very good employee she makes you feel very welcome”

Helpful Report

Posted 1 month ago

“The wrong address showed up on my order. They literally do not answer their phones. Have emailed with no response so parcel will be delivered 200 miles away. Then I have to try and get a refund. Really disappointed with this company”

Helpful Report

Posted 1 month ago

“Ordered a 3 dresses online, took one of them back to the shop but would only give me a gift card. Ordered another dress used the gift card, didn't fit, sent it back. Partial refund and money back on gift card I've thrown away!”

Helpful Report

Posted 1 month ago

“Poor why change delivery address”

Helpful Report

Posted 2 months ago

“Still not purchasing from them. They have made no efforts to reduce plastic packaging, no efforts to sell sustainable clothing, (most of it is from China) and their staff are not impressed with them as a company either.”

Helpful Report

Posted 2 months ago

“Disgraceful experience at the Barnet store today approached the sales lady with a return item, which kept her back turned to me and kept repeating, I'm not helping you without a reciept, I didn't want my money back just a credit note , she kept her back turned to me, and asked me to move away to the front of the till, still with her back turned dealing with some clothes , I said she was a rude nasty person and walked out, Last week I purchased a trousers whick was supposed to be size 16 but when trying it on it wouldn't go above my knees, The lady in question was of Eastern European origin and so so rude, I would never enter that store again, please remove my Email address from your list, I do not want any adverttising from you in future.”

Helpful Report

Posted 2 months ago

“Placed 2 orders both orders were received incorrectly. Not the items I ordered so I returned the items only to find they charged me £3 per order! When contacting them they advised this was company policy! Absolute joke! Definitely won’t be ordering from Roman again!”

Helpful Report

Posted 2 months ago

“Am awaiting response for request for exchange, have said they have no record of my email address, strange considering they email to confirm order, taken money ok but avoid either returning money or exchanging item, would definitely warn others be wary.”

Helpful Report

Posted 2 months ago

“I am waiting for a delivery to France which I am unable to track .No help from customer service phone call after waiting in queue of 19. Unable to contact by email today and the queue is 21 for the phone . The order was £112 and I have already had to pay 31€for tax. I am very dis appointed in the lack of service and will be asking for a refund if parcel does not arrive soon. Although judging by other reviews this seems to be extremely difficult. I have not had a problem like this with other uk retailers.”

Helpful Report

Posted 2 months ago

“Cannot return an item as according to there website I haven’t even ordered the item. Tried e-mail, no reply, tried phoning twice, both time got to number 2 in queue to be cut off, wasted two hours waiting.”

Helpful Report

Posted 3 months ago

“September 3 2024 I placed an order for 3 tops and 1 pair of yoga pants. I notified this company today to let them know that I never got the yoga pants and that the 3 tops I had ordered wasn't the right size that I placed. The lady at customer service was so freaking rude and disrespectful, keep talking over me. She wanted to give me a gift card in place of my cash after I've agreed to return the merchandise. This is the second time I've complained about merchandise that I had ordered from their store and they were are terrible companies to do business with. I wouldn't recommend folks to give your business to these companies ( Roman's, and Woman Within. If I could give 0 stars I would have. I had to give 1 star to give a review.”

Helpful Report

Posted 3 months ago

“Terrible customer services . Sent incorrect tracking number , cannot get a reply with correct tracking number . Item not received. Long repose time from customer services to get a refund as incorrect tracking number does not allow me track the parcel or confirm it is list . Therefore no refund !”

Helpful Report

Posted 3 months ago

“BEWARE: Ordered clothes in the sale and sent back 13 items that I didn’t like. After 2.5 weeks no refund. Phoned and they said if not received in another week to contact. After a week still no refund, Couldn’t get through on phone as very long waiting queue. Sent email and reply said refund was being processed. Now one month later and still no refund. Will never, ever buy anything from them again and am now looking at legal action to get my quite large sum of money back. For a well know company this is appalling”

Helpful Report

Posted 3 months ago

“Returned what turned out to be a cheap looking dress only to find that I've been charged a £3 returns fee!!”

Helpful Report

Posted 3 months ago

“Hi I would just like to say how pleased I am with the service that you provided me with for my wife I ordered some jeggings for my wife and ordered the wrong size and sent them back and ordered the correct size and days later she had them and highly delighted with them thanks again for your first class service. It's her first order but will not be the last.”

Helpful Report

Posted 3 months ago

“No delivery”

Helpful Report

Posted 3 months ago

“It seems that all the sizing has changed. I have always brought a size 14, but I seem to be returning goods purchased all the time as they are coming up very small.”

Helpful Report

Posted 3 months ago

“Appalling company! Sent a faulty item and then think that they can operate outside of consumer law. I would urge people to report to trading standards as that is the only way that we can prevent this from happening”

Helpful Report

Posted 3 months ago

Roman Originals is rated 1.8 based on 801 reviews