Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No help whatsoever! Told to use a lint remover on a pilling knitted dress which was worn once, Very bad service!”

Helpful Report

Posted 4 days ago

“RUBBISH. NO CONTACT WHEN THINGS GO WRONG. Next day delivery was 2 days later after paying £2.99”

Helpful Report

Posted 4 days ago

“I returned a dress on May 2024 and was given a gift card to use on future purchase. I could not use my gift card and use my free shipping during the transaction. After spendin much time on the call there was not a revolution in placing the order. I requested a refund to be sent out to me.”

Helpful Report

Posted 2 weeks ago

“After wearing dress for less than 4 hours advised Please note as advised pilling is not a manufacturing fault and we advised to use a pilling shaver or lint roller to remove the pilling. Poor customer experience.”

Helpful Report

Posted 2 weeks ago

“Tried to spend a £10 gift card but was told the system wasn’t accepting them due to a fault. Eventually found trousers I wished to purchase but was told my gift card had now expired. Not happy as I have now lost my money.”

Helpful Report

Posted 2 months ago

“I went in the Roman shop in Fareham to return some trousers as they were faulty. After wearing them once the hem came down. I hoped they would exchange for another pair. I still had my receipt. I was told they couldn’t change them as I’d removed the labels. As I was happy with the fit and wanted to wear them I removed the labels. I don’t usually wear clothes with labels. Normally when this happens and items are faulty I’ve had an exchange or refund. In my local M& S. there’s no problem with this. I’m not happy with this as over the years I have spent a great deal of money in Roman. I’ve always been very happy with the clothes. I’m very disappointed as a loyal customer I expected more from you. Even when I phoned customer services they weren’t very helpful. Now I have a pair of trousers that I can’t wear. It’s a very poor customer service. A very disappointing result. Mrs M saunders.”

Helpful Report

Posted 2 months ago

“Used yo be amazing not anymore! Clothes quality gone downhill. Spent 100s of pounds in the past. PS they don't print negative bit constructive reviews. Dkways 4 and 5*. I've put constructive, negative feedback on a dress and top. Neither printed but do a 5* and straightaway put on. Also extra discounts ended now a poxy complete waste of space points system!”

Helpful Report

Posted 2 months ago

“I had received two dresses ordered from Roman, first one tried on and was unsure tried second one on and loved it. Undecided I tried the first one again as occasion to wear getting closer and decided not the right fit. Contacted customer services and told I was out of the 30 day returns by ONE DAY!!!!!. Not budging so now I have a dress that is no good. So dissapointed, good to think they are able to treat customers in this way. This is my second experience with the customer services department but rest assured it will be the last”

Helpful Report

Posted 3 months ago

“I am very happy with the dress I ordered, very quick delivery, lovely dress, nice quality, great fit. However the dress smells awful, a mixture of perfume and body odour, mainly around top and arms, I do not want to return it as I need it for a wedding, I have it hanging in the fresh air, but I thought I should inform you of condition.”

Helpful Report

Posted 3 months ago

“Nice clothes, put you have to be careful on their sizing. I've just bought a shirt from them, size 12 and its massive!! Also returns are too expensive and that puts me off ordering online clothes..”

Helpful Report

Posted 3 months ago

“On several occasions I have been in the process of ordering from Roman and available coupons have been tried and some applied, clearly showing the due amount has been reduced. Then after filling in my details the discount disappears and the amount due reverts to the original amount. When this happens I do not continue with the order and although I do like a lot of Roman clothing I really don't like practices like this and I will be reluctant to order in future”

Helpful Report

Posted 4 months ago

“Very disappointing customer service. I have spent a considerable amount of money with Roman and for various reasons I have been away with work and unable to return my items I did not want within the 30 days in fact I requested to return them after 36 days. They are in perfect condition and Roman point blank refused to accept them even though I explained the circumstances. I will now never ever purchase items again from Roman. Be Aware Policy more important than customers also to make returns you need to take them to the Post Office which makes it even more difficult Date of experience: 22 July 2025”

Helpful Report

Posted 4 months ago

“Poor Customer Service I have been a customer for many years, both in store and online. However, I was very disappointed with my latest order. The quality seems to have gone downhill. But it was the poor customer service that I am most unhappy about. I bought a summer dress to take on holiday. I liked the dress and was happy with the fit, so I removed the tags and cut the labels out as I find them uncomfortable when wearing. I then washed it before packing, only to find that the overstitched hem was coming off. I had thrown away the return label, so contacted Customer Services to ask for another. This was within one week of placing the order. I was told I could not return it because I had cut the label out. Under the Consumer Rights Act should be able to return an item that is faulty. Over the following weeks, I followed up with several more emails, but these were either not answered, or I was told I was outside the returns period of 30 days. My last email of 23rd June has still not been answered.”

Roman Originals 1 star review on 18th July 2025

Helpful Report

Posted 4 months ago

“I didn't receive my parcel £458 of dresses to try on for a holiday. They uploaded a photo that was not on my property at all. I raised a dispute the post office came out and confirmed it was not anywhere on my property, I checked with neighbours. The post office said I would get a full refund from Roman and then Roman wrote saying the Post Office had confirmed it was delivered to my property. They lied and then refused to give me my money back don't order from this company ever!”

Helpful Report

Posted 4 months ago

“Excellent first time customer experience First class delivery service Lovely quality top Perfect fit One very happy customer”

Helpful Report

Posted 4 months ago

“Can't fathom out the postage. I paid for a dress with £1.99 postage but had to return it. I returned it via the returns label and lost another £5 when my card was credited.. I won't touch Roman again. I'm one of the lucky ones seeing some of these reviews.”

Helpful Report

Posted 4 months ago

“I placed an order with Roman and never received it. Royal Mail marked it as “delivered” and provided a photo showing the parcel left in front of my door – completely unacceptable, especially since I live opposite a tube station. I emailed Roman twice – once as a reply to their order confirmation and once via their website – and received no response for five days. I finally called them, only to be met with rudeness and complete lack of professionalism. They insisted the parcel was “successfully delivered” and needed to investigate, but couldn’t give me any timeline for resolution. They even had the nerve to claim there was no station across from my house (it’s literally 50 metres away!). £88 wasted, but I’ve learned my lesson: I’ll never order from Roman again. If you value your money and your time, shop elsewhere.”

Helpful Report

Posted 4 months ago

“Awful customer service they just ignore emails then when chasing up they said a rude reply saying they cannot help. 2 packages stuck for weeks no update, custom fees for items that need to be returned, offered free return then told I have to pay. Absolute shambles of a company and not offer anything apart from a discount code on next order which I will NOT be making!”

Helpful Report

Posted 5 months ago

“I ordered 4 items from Roman more than a month,ago. I paid by my Visa card which was £100. I was emailed stating that one item was out of stock, so I only owed £72 pounds. Up until today I have heard nothing. Please contact me, by giving me an answer to my questions. I am very worried that I have lost my money. Muriel Dugan”

Helpful Report

Posted 5 months ago

“Absolutely awful customer service , they do not reply to emails even though it states on their website that they aim to reply within 5 working days . Trying to return an item of clothing I received that hadn’t any paperwork in the parcel so need a returns label and invoice to be able to return for a refund, I’m now getting to the end of the returns period for a refund without any communication from themselves Disappointing but won’t be ordering off Roman Originals again !”

Helpful Report

Posted 5 months ago

Roman Originals is rated 1.8 based on 875 reviews