Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 888 Reviews

18 %

of reviewers recommend Roman Originals

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1.8

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the customer service from Roman. My order was delivered to the wrong address, and despite contacting customer services via form, e mail and phone, to try to resolve the issue, I’ve received little or no response. Mistakes can happen, but what matters is how they’re dealt with, and unfortunately the lack of communication has been far more frustrating than the delivery error itself. I’m still waiting for someone to investigate what happened and provide either a replacement or a refund. I would appreciate Roman contacting me so this can be resolved as soon as possible. I’ll happily update this review if the issue is dealt with promptly.”

Helpful Report

Posted 1 week ago

“I've emailed Roman original a few times I'm still awaiting a response . I ordered a dress the dress was supposed to be delivered on the 27/6/2026 I sat home all day waiting on My order being delivered but nothing arrived. I no longer want the order I want my money refunded asap I do not appreciate my valuable time being wasted like this. Shocking customer service no one has the decency to get in touch from Roman original.”

Helpful Report

Posted 2 weeks ago

“I ordered a pair trousers that have not been delivered to me . I received email to say they were going to be sent back and a picture of a big tub with items in them . . I have contacted them 4 times but don't seem to be doing anything about this . I still want these trousers but nobody appears to do anything about this .”

Helpful Report

Posted 2 weeks ago

“I ordered two items from Roman who stated a returns label would be included, if the items needed to be returned, which they do. The items were not sent by Roman, no return label included. I am unsure how to return the items and to whom. The advertised discount did not apply as the items were not produced by Roman. My contract is with Roman not a third party. I have emailed Customer Services - no response, other than an unhelpful automated replies. I have tried telephoning over the last four days, always seem to be 17th in the queue! Appalling, non existent customer service. No way will I use this company in the future.”

Helpful Report

Posted 1 month ago

“I have orderd many things from Roman and never been disappointed. However, I ordered 2 pairs of shorts from them. After several days I received an email from parcel force to say my order had been delivered. It most certainly had not been delivered. I got in touch with parcel force they told me to take it up with the seller. What a farce that turned our to be. After several attempts to get in touch I finally got a response. They have refunded me for one pair of shorts. Now I'm going to have to try and get a refund for the second pair of shirts. Not happy at all.”

Helpful Report

Posted 1 month ago

“Roman thanks for supplying a return label with my order it means I will order again”

Helpful Report

Posted 1 month ago

“Very happy with the dress I purchased for my wife. It fitted perfectly. Great piece of fabric. Super colour combination .”

Roman Originals 5 star review on 7th May 2026

Helpful Report

Posted 2 months ago

“Visited the store at Dalton Park Seaham spoke with staff prior to considering any purchases to make sure if I had a change of heart then I could return them (purchases) for a full CASH /CARD refund and was assured (with witnesses) that that would be no problem. Selected my goods and made the purchases but when I got home had a change of heart and returned the goods . Despite having witnesses to the agreement to a CASH refund I was informed the shop policy was a CREDIT NOTE no CASH and was told that any member of staff would not have promised CASH (oh yes they did!) and the policy was clearly marked on my RECEIPT. A receipt I would not have received had I not been promised a CASH refund from the staff before making a purchase . Email to their customer services fell on deaf ears even when I told them I had witnesses to the conversation I received a call stating No they wouldn`t promise that and basically do what you will ,NO CASH. Never returning to a shop which suggests its customers are lying and if your staff need to make false promises for a sale then they most certainly have a training and integrity issue .”

Helpful Report

Posted 2 months ago

“I have been trying to get through to customer service all after noon continually cut off or just silent on the line all I wish to know I have sent a parcel back and requested a smaller size has this been dealt with .I need the jacket for an occasion ...”

Helpful Report

Posted 4 months ago

“Always wary when I see ads on FB and always check reviews, but I took the plunge before Christmas and bought 2 tops. Delivery was very quick and both items were excellent quality. Much better than I expected. I’ve just bought another top in the sale 2 days ago for £17.00. It arrived today and the quality is excellent. Really happy with my 3 purchases”

Helpful Report

Posted 5 months ago

“I bought a sequinned jumpsuit from Roman in October; wore it once in December to a party. Washed it on its own at 30° in a laundry bag and when I hung it up to dry I noticed big parts of sequins missing with stitching still intact. Obviously a manufacturing fault that I didn’t noticed previously due to the fault being on a back panel. I have had nothing but attitude off Danielle from Roman ‘customer services’ who was not only patronising but basically called me a liar saying that I must have snagged it on something. I’m pretty sure I would had noticed if something had snagged me on my back. She informed me today only after I chased up their inspection of the garment that it’s not a manufacturing fault despite me washing it to their EXACT instruction and that it’s being returned to me. Having bought a lot of things from Roman over the years they have lost a customer. Specifically due to the attitude of Danielle. She is also gatekeeping complaints and has not escalated my complaint when requested.”

Roman Originals 1 star review on 23rd January 2026

Helpful Report

Posted 5 months ago

“Purchased many items pleased with them all with one exception. Couple years ago ordered a maxi dress supposedly a size 12. It was more like a size 20. Returned with no problem. Numerous other items great quality and perfect fit. Most recent today, a beautiful pink embellished Summer top. Lovely shape and good quality.They also do a similar one again in pink. Beautifully packaged no creases. Just wish they had it in different colours.”

Helpful Report

Posted 6 months ago

“I won’t use this shop again. I bought a top online, it didn’t fit, but when I returned to store they would not return money only a gift card. Useless. You have to return by post - and pay for postage - if you want your money back. Big boo for Roman.”

Helpful Report

Posted 6 months ago

“No help whatsoever! Told to use a lint remover on a pilling knitted dress which was worn once, Very bad service!”

Helpful Report

Posted 7 months ago

“RUBBISH. NO CONTACT WHEN THINGS GO WRONG. Next day delivery was 2 days later after paying £2.99”

Helpful Report

Posted 7 months ago

“I returned a dress on May 2024 and was given a gift card to use on future purchase. I could not use my gift card and use my free shipping during the transaction. After spendin much time on the call there was not a revolution in placing the order. I requested a refund to be sent out to me.”

Helpful Report

Posted 7 months ago

“After wearing dress for less than 4 hours advised Please note as advised pilling is not a manufacturing fault and we advised to use a pilling shaver or lint roller to remove the pilling. Poor customer experience.”

Helpful Report

Posted 7 months ago

“Tried to spend a £10 gift card but was told the system wasn’t accepting them due to a fault. Eventually found trousers I wished to purchase but was told my gift card had now expired. Not happy as I have now lost my money.”

Helpful Report

Posted 9 months ago

“I went in the Roman shop in Fareham to return some trousers as they were faulty. After wearing them once the hem came down. I hoped they would exchange for another pair. I still had my receipt. I was told they couldn’t change them as I’d removed the labels. As I was happy with the fit and wanted to wear them I removed the labels. I don’t usually wear clothes with labels. Normally when this happens and items are faulty I’ve had an exchange or refund. In my local M& S. there’s no problem with this. I’m not happy with this as over the years I have spent a great deal of money in Roman. I’ve always been very happy with the clothes. I’m very disappointed as a loyal customer I expected more from you. Even when I phoned customer services they weren’t very helpful. Now I have a pair of trousers that I can’t wear. It’s a very poor customer service. A very disappointing result. Mrs M saunders.”

Helpful Report

Posted 9 months ago

“Used yo be amazing not anymore! Clothes quality gone downhill. Spent 100s of pounds in the past. PS they don't print negative bit constructive reviews. Dkways 4 and 5*. I've put constructive, negative feedback on a dress and top. Neither printed but do a 5* and straightaway put on. Also extra discounts ended now a poxy complete waste of space points system!”

Helpful Report

Posted 10 months ago

Roman Originals is rated 1.8 based on 888 reviews