Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 746 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.9

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 17th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow!!! Thankyou I bought 2 pretty tops for Christmas they look gorgeous. Thankyou”

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Posted 5 months ago

“I’m Erin Allen from Jurong East, Singapore, my husband and I own a Furniture business, about two months ago we invested some part of our money into a cryptocurrency investment platform and made a total of £498,640.00 payment through bitcoins to this cryptocurrency platform not aware that it was all a scam, they kept asking us to make more payments into their platform and that was when we realized we have lost our investment. It was such a difficult time for us but while I was surfing the internet, I saw someone share a post about Rustik Cyber Hack Service a reputable company that recovers stolen and lost funds, I didn’t hesitate to contact them and after providing all the information they needed to work with Rustik Cyber Hack Service was able to recover our money in 24 hours. We were shocked that such a thing could be possible but we are super excited we were able to recover our money all thanks to him and his team. We are recommending them to everyone out there who have been defrauded too by these fake cryptocurrency investment platform. You can reach out to them with the information Email: rustikcyberhackservice(at)gmail.com WhatsApp: + 1) 3 8 6 -- 3 4 8 -- 7 8 3 8”

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Posted 5 months ago

“If you are going paperless. I will not be using Roman originals as I can’t print label when I need to return something. Hope this gets sorted”

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Posted 7 months ago

“I went to the store at Clarks village for something dressy for a wedding, the lady shop assistant was so helpful, the 1st dress she bought was perfect in colour, style, not my size. I ordered online, it had been reduced in price, arrived Fri, perfect. Thank you.”

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Posted 9 months ago

“I have purchased many items from Roman original & not once had a problem .Maybe some people are just unlucky .I would never put anyone off from this company, quality well priced clothing In my opinion.”

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Posted 1 year ago

“l have had a lot of dresses from romans the sizes allways fit and if l have ask for refund no problem.”

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Posted 1 year ago

“Have ordered a few items with next day delivery. And that is exactly what I got. Perfect. Absolutely amazing service”

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Posted 1 year ago

“Ordered a dress, staff very informative and helped me choose size. Also arrived promptly and fits perfect.”

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Posted 1 year ago

“I've recently placed my first online order. Really pleased with the quality and delivery. I needed to return two items for replacement and, having read all of the negative reviews here, I was concerned the service would be poor. However, pleased to report that it has been excellent!”

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Posted 1 year ago

“I've ordered a few things from this company and had to send a couple of things back. After reading some of these reviews I was not expecting a refund any time soon but full refund received within a week. Love the jungle print dress by the way, a great fit. Well done Roman.”

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Posted 1 year ago

“Won a dress on live yesterday 4th 12 30pm not into technology but ladies sorted out for me to choose item was going to pass on win but helped me out so I could choose so appreciated can't fault the girls I'm 79 so pleased thank you wish there was an easier way than Internet xx”

Helpful Report

Posted 1 year ago

“I returned 2 dresses on the same day....posted on 21st April 2022, received by them on 22nd April. Received one refund on 20th May but still waiting for the other refund! I have sent various messages via their contact service on the website....guess what...no reply other than automated. Sent a private message via Messenger and got an automated reply. Where do I go from here to get my money back?”

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Posted 1 year ago

“Terrible customer service return made still nothing refunded after one month and 4 chaser emails . Disgusting service”

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Posted 1 year ago

“I absolutely loved my dress Beautiful fabric and fitted well”

Roman Originals 5 star review on 21st May 2022

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Posted 1 year ago

“First time I have ordered and I am very impressed with the quick, free delivery and quality of the 2 dresses that I have - good sizes and good quality fabric. The order arrived the next day in nice packaging and clothes on hangers - it's the little things that count.”

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Posted 1 year ago

“I now realise Roman Originals computer system was hacked which caused the delay in refunds, I have now received all my refunds with the help of Amy who was brilliant she explained everything, I would like to apologise for my previous reviews, and to tell all those waiting on refunds I can assure you, you will be refunded 😊”

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Posted 1 year ago

“First time customer. Delivery service excellent. Kept informed and delivered on time. Love my black jump suit. I'm probably size 15 but opted for 14 and its perfect. I'm 5ft 3ins and trouser length just right. Perfect for cruises. No problem with pulling down for loo. Clever design hiding all bulges. Thank you ,Roman”

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Posted 1 year ago

“Roman has been absolute wonders for me I’ve never had such an enjoyable sex sessions”

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Posted 2 years ago

“I have bought 6 sweaters on line from Roman over the Christmas period. They arrived promptly, were nice quality, good sizing and were excellent value for the money. I haven't had to return any items so far so cannot comment on refund policy.”

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Posted 2 years ago

“I have been shopping with Roman for a couple of years now. There clothes are good quality and true to size. Easy to return items and refunds are received within a week. Not sure where all these bad reviews have come from. Always and excellent service and quality I would say 95% of my wardrobe is Roman.”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.9 based on 746 reviews