Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 746 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.9

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 17th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really happy with customer service at present. My reasons for this have emailed them 3 times this week asking why they have over charged me an extra £3 on return postage. As on the invoice they sent me clearly states 2 options 1 being Track 48 charge of £3 to send back or option 2 pay your own postage. Which I did £3.69 . Expecting a full refund which clearly didn't happen leaving me £3 short of the original price paid for the dress! So now paid double the price of postage £6.69 instead of £3.69 ! For a repitical company of ROMAN don't think much of customer services over charging for refunds & no explanation as to why they have done this on return polices! Have no over complaints other than this!”

Helpful Report

Posted 4 days ago

“Need to return a dress but reading these reviews wondering if I will get my money back. Just shows people should support their local shops instead of buying online - never fits, queue at post office to return and possibility you won't get a refund. Demise of the high street due to online shopping - what a shambles.”

Helpful Report

Posted 7 months ago

“I have bought a lot of clothing from Roman and have not been disappointed by the quality and designs however , the delivery and availability is the issue I have. Rarely does anything arrive within the time stated as expected , I don't like waiting for over.a week .sometime close to 2 weeks . Availability issue - select size , says its in stock , order and pay , and get an email message to say its out of stock, do I want an email when it's back in stock , no I don't when its paid for and there are no guarantees of when it is back In stock. I did agree to this option once but waited months never got it so had to pursue the refund , if I hadn't called wonder if I would have ever had received the email. Out of curiosity I tried to order the item whilst I was waiting for stock and it still let me order despite customer services saying it was out of stock. I am writing the review today whilst waiting for latest order placed on Monday its now Saturday and no sign of or info on tracking. Shame as it is putting me off and is certainly not somewhere you would order from if you want to shop for a short notice occasion. If you don't mind waiting and don't need to return, I would give a much better review.”

Helpful Report

Posted 1 year ago

“Think they might have turned the corner! I have been a customer for years with no complaints whatsoever until recently. I had been waiting nearly a month for two refunds but both have been processed this week. Do hope Romans are back on track because I would hate to lose them!!”

Helpful Report

Posted 1 year ago

“Hi all, I wrote a review yesterday as I too like lots of you was frustrated with trying to contact the company about an overdue refund, Itook someone's advice and went to Roman's Facebook page and messaged them with my order reference and Thankfully I was contacted and received my refund within 12hrs .”

Helpful Report

Posted 1 year ago

“I wrote to them on the Facebook page they were really helpful said I would get my refund 3-5 days this was on the Monday in my bank wednesday”

Helpful Report

Posted 1 year ago

“Bought a skirt online n the 22nd of april too big so returned on the 26 th April. Cannot get hold of anyone as they say they are having problems with their phone provider. They ask you to fill in a form and they will get back to you. I have repeatly filled out the form sometimes they get back to you but mostly they don't.When they do get back to you they just ask for the same information time and time again. What a rubbish company will NEVER buy from them again. 3 weeks later and I am still waiting for my refund”

Helpful Report

Posted 1 year ago

“I bought 6 pairs of their cropped trousers as the are comfortable, stylish and versatile. I did this based on a black pair I bought previously. Unfortunately the lovely colours I chose fade after just one wash. So disappointed”

Helpful Report

Posted 1 year ago

“Takes too long for refunds from online purchases to come through. If you buy in-store no refund will be given, just an exchange or credit note.”

Helpful Report

Posted 1 year ago

“They need some new designers. Too much animal print and ditsy floral shapeless dresses. They`ve been done to death. Please bring out some new designs and fabrics. Too much cheap stretchy fabric, dull colours and animal prints/ditsy prints.”

Helpful Report

Posted 2 years ago

“Shame that my pretty cream blouse had a black label in the back, i am left with two black bits showing through the lace ☹️”

Roman Originals 3 star review on 5th August 2020

Helpful Report

Posted 3 years ago

“Bought jacket that doesn't fit ...just to big Having read terms realise I pay 3 pound to return item and refund goes on to gift card... Will not shop with company again”

Helpful Report

Posted 3 years ago

“Please read the returns policy properly, I didn't so £3 will be deduced from the refund money.”

Helpful Report

Posted 6 years ago

“Very good selection and quality but sizes vary on small side”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.9 based on 746 reviews