Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 863 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Customer Service I have been a customer for many years, both in store and online. However, I was very disappointed with my latest order. The quality seems to have gone downhill. But it was the poor customer service that I am most unhappy about. I bought a summer dress to take on holiday. I liked the dress and was happy with the fit, so I removed the tags and cut the labels out as I find them uncomfortable when wearing. I then washed it before packing, only to find that the overstitched hem was coming off. I had thrown away the return label, so contacted Customer Services to ask for another. This was within one week of placing the order. I was told I could not return it because I had cut the label out. Under the Consumer Rights Act should be able to return an item that is faulty. Over the following weeks, I followed up with several more emails, but these were either not answered, or I was told I was outside the returns period of 30 days. My last email of 23rd June has still not been answered.”

Roman Originals 1 star review on 18th July 2025

Helpful Report

Posted 3 days ago

“I didn't receive my parcel £458 of dresses to try on for a holiday. They uploaded a photo that was not on my property at all. I raised a dispute the post office came out and confirmed it was not anywhere on my property, I checked with neighbours. The post office said I would get a full refund from Roman and then Roman wrote saying the Post Office had confirmed it was delivered to my property. They lied and then refused to give me my money back don't order from this company ever!”

Helpful Report

Posted 1 week ago

“Can't fathom out the postage. I paid for a dress with £1.99 postage but had to return it. I returned it via the returns label and lost another £5 when my card was credited.. I won't touch Roman again. I'm one of the lucky ones seeing some of these reviews.”

Helpful Report

Posted 1 week ago

“I placed an order with Roman and never received it. Royal Mail marked it as “delivered” and provided a photo showing the parcel left in front of my door – completely unacceptable, especially since I live opposite a tube station. I emailed Roman twice – once as a reply to their order confirmation and once via their website – and received no response for five days. I finally called them, only to be met with rudeness and complete lack of professionalism. They insisted the parcel was “successfully delivered” and needed to investigate, but couldn’t give me any timeline for resolution. They even had the nerve to claim there was no station across from my house (it’s literally 50 metres away!). £88 wasted, but I’ve learned my lesson: I’ll never order from Roman again. If you value your money and your time, shop elsewhere.”

Helpful Report

Posted 1 week ago

“Awful customer service they just ignore emails then when chasing up they said a rude reply saying they cannot help. 2 packages stuck for weeks no update, custom fees for items that need to be returned, offered free return then told I have to pay. Absolute shambles of a company and not offer anything apart from a discount code on next order which I will NOT be making!”

Helpful Report

Posted 2 weeks ago

“I ordered 4 items from Roman more than a month,ago. I paid by my Visa card which was £100. I was emailed stating that one item was out of stock, so I only owed £72 pounds. Up until today I have heard nothing. Please contact me, by giving me an answer to my questions. I am very worried that I have lost my money. Muriel Dugan”

Helpful Report

Posted 2 weeks ago

“Absolutely appalling customer service. After 5 emails requesting a new returns label as the original couldn’t be scanned by the post office I eventually called customer services . After a 48 minute wait I was eventually connected and was cut off within 10 seconds ! Coincidence ? I think not !!! I am now outside the return period and left with an unwanted item. BEWARE OF THIS COMPANY”

Helpful Report

Posted 2 weeks ago

“I would have returned everything but I'd cut the tags off so they're going to a charity shop.These clothes are the worst as far as design, quality, and fit, they look so cheap. I am a regular size 14 but Roman size 14 is enormous and just makes me look like a size 18. You've lost me as a customer.”

Helpful Report

Posted 3 weeks ago

“Since you changed suppliers the quality has plummeted, I will not be ordering anything, else such a shame.”

Helpful Report

Posted 3 weeks ago

“I ordered 2 items on 7th April , they never arrived , when I contacted customer service they informed me that the package had been delivered, so I asked for proof of this , they told me to go round asking my neighbours. I informed them that I'd already done this , and it was not my job to run around tracking it down , it was down to them to locate it as I had paid for it ! After a few more emails they finally accepted that the package was lost but they ignored my request for a refund. They informed me a package has been re sent . I asked them how long that would take as it had already been weeks and I had wanted the items for my holiday , which had been and gone by then. I was told to " wait patiently " . It has now been 11 weeks of waiting ! I am sick of being patronised now . I have asked for my money back several times, but that has been ignored. Every time I email to ask what's going on and where my order is , I just get a single sentence either telling me the package is on it's way or to wait patiently . Do you know how insulting that is ? I think 11 weeks of waiting is way too long, never mind "patiently " ! You treat your customers like we are an annoyance to you . You don't even engage with me with any sense of apology or basic manners. Yes , I'm annoyed , of course I am , I paid for a service I didn't receive and your after sales team are rude and dismissive. I strongly recommend that anyone considering ordering from you , does not take the risk . I feel that I've been scammed , and I will be posting this review on as many sites as I can . Avoid Roman Originals !!!!!”

Helpful Report

Posted 3 weeks ago

“Ordered two different tops returned both but asked for a smaller size in one of them. Had refund for one but neither a smaller size or refund for the other. Terrible company. Avoid at all costs. All they do is play ping pong with e mails”

Helpful Report

Posted 1 month ago

“Ordered 3 items, alarm bells rang when received tracking from China Post. I followed this and it said package was in my town, which would not be sent to my small town straight from arrival into UK. After 5 days of supposedly being in sorting office in my town they said it had been delivered, when it hadn't. I contacted Roman and got automated response, then nothing and didn't reply to further emails. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“No returns label within parcel. Customer service 0. Impossible to contact. Ordered 2 jackets and wish to return 1. Have tried and tried for days to no avail. I will never be buying from them again. But they have taken the money out of my account for something I want to return.”

Helpful Report

Posted 2 months ago

“Usually good products but unable to return one which didn't fit. Could not get through to customer services email wouldn't send staff in the shop were rude and unhelpful”

Helpful Report

Posted 2 months ago

“I ordered a garment from Roman for my Daughter in Law's Birthday present. She did not like either the fabric or design. I returned it to Roman in its original wrapping and Return Form, stating the reason for requesting a refund. I sent it back to Roman on 28/4/25. To my astonishment, it was returned to me 4 days later, 2/5/25, with NO explanation as to why. I have been an enthusiastic customer of Roman's for some years and am now appalled by the handling of this order and would like it sorted please. If not, I will unsubscribe. Kristin Wade”

Helpful Report

Posted 2 months ago

“Don't even think of buying from this Company. They will rob you of your money if you need a refund.”

Helpful Report

Posted 2 months ago

“Ordered 3 dresses. Only one arrived, although they asked for comment on one not sent. They did not answer the phone or respond to emails until after we had written to the company (the letter was ignored) and then to Birmingham trading Standards, a month later. I am still waiting for £90 returned to be returned to my account. Avoid their online shop at all costs. Use the local shops if you have one.”

Helpful Report

Posted 2 months ago

“So disappointed Roman used to be a good company but I have spent and had £40 taken from my bank acc two weeks ago, I have only just had a tracking number after chasing it up , Now when I try to track my items I am told they are in transit from china !!! WHY when romans office is in Birmingham. No signs whatsoever of my goods looks like they are still in china . Will definitely not order from you again Roman”

Helpful Report

Posted 2 months ago

“I have never really had a bad experience with Roman Originals until today my daughter warned me there was a scam. I fell for it and I am £42 less off, worried sick about my debit card being stolen. Why have Roman not apologised to good customers, like myself. It’s a disgrace.”

Helpful Report

Posted 3 months ago

“I won’t use Roman again- both my last 2 purchases resulted in a long-running saga and having to get other parties involved on my behalf to get full refunds from this company. They are unwilling to respond in an appropriate manner to perfectly reasonable requests for refunds. Be aware they categorically refuse to pay return postage costs even if you’re returning a different size when 2 were ordered for fit, or when the item is clearly not as advertised. No more second chances for Roman. They are black listed.”

Helpful Report

Posted 3 months ago

Roman Originals is rated 1.8 based on 863 reviews