I went in the Roman shop in Fareham to return some trousers as they were faulty. After wearing them once the hem came down. I hoped they would exchange for another pair. I still had my receipt. I was told they couldn’t change them as I’d removed the labels. As I was happy with the fit and wanted to wear them I removed the labels. I don’t usually wear clothes with labels. Normally when this happens and items are faulty I’ve had an exchange or refund. In my local M& S. there’s no problem with this. I’m not happy with this as over the years I have spent a great deal of money in Roman. I’ve always been very happy with the clothes. I’m very disappointed as a loyal customer I expected more from you. Even when I phoned customer services they weren’t very helpful. Now I have a pair of trousers that I can’t wear. It’s a very poor customer service. A very disappointing result. Mrs M saunders.