Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order,part of the order arrived with one item missing but has been paid for. Have emailed twice, no response and have rang twice with waiting time ridiculous. I don't think I will be ordering again.”

Helpful Report

Posted 3 months ago

“*****do not ring customer services****** Chasing a refund to which i had received an email to confirm I would be receiving shortly, after 23 days I,m still waiting. Rang customer services 3 times and each time 27 or 28 in queue and each time after an hour waiting got to 2nd place to be told extremely busy and to email customer services, subsequently disconnected. What a waste of 3 hours of my life. 2 emails and 7 days later still no response. Are you in trouble Roman?, if not you soon will be if you keep treating your customers this way. Its appauling. Kind regards Ex frequent customer”

Helpful Report

Posted 4 months ago

“Part of order missing. Sent three messages no reply. Tried ringing on numerous occasions but either line goes dead or in a long queue. Need to return other items but want to check the jacket I am waiting for is ok before returning so I don’t have to pay £3 x 2 for returns.”

Helpful Report

Posted 4 months ago

“Two items out of four I have bought over the last few months were really badly made but I was still charged postage for returning one of them (the other I managed to put right myself). My first email complaining was not answered. The second email was answered but was so rude - I’d been given a specific voucher to use on an item I’d left in my basket but not checked out and this didn’t work - I was told in the response (and I quote) ‘please familiarise yourself with our terms and conditions’ as vouchers can only be used on full price items - they hadn’t even bothered to check that the voucher was for a specific order and had nothing to do with whether or not it was full priced. It doesn’t look as though I’ll get the £3 return postage for sending back the faulty top which is annoying but as a result won’t be buying from them again so I’ll look upon it as investment ensuring I won’t be subject to their quality issues or poor customer service.”

Helpful Report

Posted 4 months ago

“I made an order which I had a query with so I've been trying to ring them as they won't answer emails or messages from their website. After waiting 1hr 2mins and getting to number 2 in the queue, they cut me off. I can't go into my account with them as they won't recognise my email address. I will never order from them again which is a shame cos I like their clothes”

Helpful Report

Posted 4 months ago

“Very disappointed with your company. I contacted about this dress, and you weren’t help what so ever. The dress is like a piece of rag, it is unwearable. It cost me £42 for a dress l cannot wear. It was meant to be for a cruise to celebrate our Diamond Wedding Anniversary. Thank you ROMAN ORIGINAL, FOR BEING NO HELP AT ALL, and causing me so much stress”

Helpful Report

Posted 5 months ago

“I ordered a dress in November, which l got out to check ready for a cruise l am going on in February, to renew my wedding vows, on our DIAMOND WEDDING Anniversary. It was very crumpled up although it had been in my wardrobe. So l took the labels off to try and get the creases out, with no luck. Contacted them. They offered to take 20% off of price. I tried to explain l would not be able to wear it, as it looks awful and so creased.Basically it’s unwearable. They have now lost a longstanding customer. Customer service useless”

Helpful Report

Posted 5 months ago

“Sent a few small orders back altogether in one parcel thinking that i would be charged £3 for using their return label as stated, but they charged me £15 for 5 different orders, there was only 1 or 2 items returned per order as I had kept a lot. Usually buy a lot from here, but never again.”

Helpful Report

Posted 5 months ago

“I bought a dress in November for Christmas, wore it once, washed as per instruction & it's faded and streaky, completely unwearable, contacted Customer Service, sent photos & have been ignored since, unable to raise a returns slip with the ref no, have emailed again requesting a response on ticket #556490, I expected better from Roman .”

Helpful Report

Posted 5 months ago

“Have had several dresses, trousers, jackets and jumpers from Romans and been pleased with my purchases. Recently ordered jumper pilled on first wear and gradually got worse. Have to use depill machine every time I want to wear it . Latest purchase was simply awful. Petite ditsy floral dress!! I am 5ft 2 inches size 10/12. The 'waist' was about 2 ins above my waist and the material such poor quality. As expected £3.00 was deducted from my refund which considering the dress bore no resemblance to that described was ridiculous. I have read poor reviews on Romans before but dismissed them as my experience had been good previously. Now I understand. Recent quality gone way downhill. Lost another customer!”

Helpful Report

Posted 5 months ago

“I purchased a jersey dress in November and have worn it 4 times. It has pilled so badly that I have sent details and photographs to Roman explaining that I can no longer wear the dress as it looks so tatty after such a short period of time. Roman customer service have advised me (after receiving several photographs and lots of information which I have provided) that the dress is not faulty. The fault lies with me as in their words “the fault is wear and care and not a manufacturing fault” How can the poor quality fabric not be a manufacturing fault? How can the poor quality fabric be a consumer fault and I must bear the financial cost of this as the dress is no longer wearable in my opinion.”

Helpful Report

Posted 6 months ago

“I ordered three dresses before Christmas. Returned two straight away (one of them was faulty with a pull in the knit dress which would develop into a hole after washing). Ordered a replacement which I love. Wore the second dress twice and it was covered in bobbles. Was offered a new one, and then a gift card, but I wanted a full refund as per my rights. Lovely customer service employee helped me with that. Had to return the dress for inspection though and wait for a decision. This involved several calls and waiting for a long time on the line. The first time, I was cut off after one hour after reaching second in the queue! Had to call again today as delivery charge, plus a rogue 20p, showed on my klarna account. Was told the inspection team deemed that my first return wasn’t faulty! Spoke to someone else who agreed to remove it. Then the first person I spoke to said they “would be watching my future orders”, as if i’m a liar and trying to get free returns! I’ve never been so offended. You can watch all you like - i won’t place an order with Roman ever again. If you treat your customers like that, I’ll stick to buying my clothes elsewhere! Think some of the customer service staff need some extra training.”

Helpful Report

Posted 6 months ago

“I have been on phone for over half an hour was at position 7 from 17 ,then got cut off ,not good enough when I rang back I was then position 11 ,it's ridiculous, I received a black coat I purchased for a funeral, but it's come with most of the fasteners missing, obviously not checked before dispatch, I actually scratched the back of my hand whilst trying on ,!!i buy soo much from you and I'm really disappointed as I emailed and it said 14 days to process!!I it's not like I can go back to my local shop and exchange it as they only have size 18 ,/16 ,and upwards I'm really disappointed I've sent a photo but not heard back ,after care service is not very good at all ,very disappointed regular customer”

Helpful Report

Posted 6 months ago

“I will NEVER shop this company again! Not only do you charge $20.00 to deliver, but you charge another $10 to return! That is absurd!! Plus my order only came with an invoice, no shipping label. All I could find on line was use the shipping label to return. I did not have a shipping label, trying to find out how to do that was challenging. I will not order again, ever!”

Helpful Report

Posted 8 months ago

“Had a faulty item: no response to emails Had a return for exchange: two months later and still not had any comms from them, despite proof of delivery. This company are operating so far outside of the Consumer Rights Act it is a joke. Distance Selling Regulations are ignored. I would encourage all people posting reviews to raise a case with Trading Standards, as they operate on the basis of "more complaints = action".”

Helpful Report

Posted 8 months ago

“The wrong address showed up on my order. They literally do not answer their phones. Have emailed with no response so parcel will be delivered 200 miles away. Then I have to try and get a refund. Really disappointed with this company”

Helpful Report

Posted 8 months ago

“Ordered a 3 dresses online, took one of them back to the shop but would only give me a gift card. Ordered another dress used the gift card, didn't fit, sent it back. Partial refund and money back on gift card I've thrown away!”

Helpful Report

Posted 8 months ago

“Poor why change delivery address”

Helpful Report

Posted 9 months ago

“Still not purchasing from them. They have made no efforts to reduce plastic packaging, no efforts to sell sustainable clothing, (most of it is from China) and their staff are not impressed with them as a company either.”

Helpful Report

Posted 9 months ago

“Disgraceful experience at the Barnet store today approached the sales lady with a return item, which kept her back turned to me and kept repeating, I'm not helping you without a reciept, I didn't want my money back just a credit note , she kept her back turned to me, and asked me to move away to the front of the till, still with her back turned dealing with some clothes , I said she was a rude nasty person and walked out, Last week I purchased a trousers whick was supposed to be size 16 but when trying it on it wouldn't go above my knees, The lady in question was of Eastern European origin and so so rude, I would never enter that store again, please remove my Email address from your list, I do not want any adverttising from you in future.”

Helpful Report

Posted 9 months ago

Roman Originals is rated 1.8 based on 864 reviews