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Roman Originals Reviews

1.9 Rating 750 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

1.9

Based on 750 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 3rd May 2024

Roman Originals 1 star review on 17th August 2023

Roman Originals 1 star review on 7th June 2023

Roman Originals 1 star review on 15th August 2022

Roman Originals 1 star review on 15th August 2022

Roman Originals 1 star review on 9th August 2022

Catherine Harris

Roman Originals 1 star review on 16th June 2022

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a top in February paid or by £30 gift voucher plus a few extra pounds but I decided to return it. I returned with a tracking number and it was received by Roman. A couple of days later I had an email confirming they had received it and as I paid by gift voucher I would be refunded by one. The email also stated it would take up tom20 days to process it! After numerous emails to and fro with Customer Services I am still waiting for the voucher. I worked in accounts for over 30 years and can honestly say I have NEVER come across such incompetence. I have purchased many items of clothing of the past but once I get this sorted I will never purchase from Roman again. Barbara Thorold”

Posted 1 year ago

“Very poor on customer refunds. Hang on to your money for weeks although no dispute they have the returned items. Very bad working practice as obviously done to boost cash flow. Avoid if you think you may have to return an item.”

Posted 1 year ago

“I’ve sent parcels back by Royal Mail and I’ve not had any word of my refund.”

Posted 1 year ago

“still waiting for my postage and the money for the dresses”

Posted 1 year ago

“So so disappointed with Roman, l sent 2 items back and l was only refunded for 1. In the past l have given high praise for Roman clothes and service thinking twice now”

Posted 1 year ago

“Returns are difficult they say they will refund back to your credit card but they charge a $10.99 processing fee. This company is a rip off would never order from them again. The dress was so cheaply made felt like a nightgown”

Posted 1 year ago

“Terrible customer service. I bought two pairs of trousers in October which were the wrong colour so I returned them. There is no dispute they were received in immaculate condition. No refund. I pursued it intermittently until February when I referred the dispute to PayPal. Heard from customer service immediately that I could have my refund immediately PROVIDED I dropped the dispute with PayPal. Intrigued I refused. So they notified me they were closing "the ticket" PayPal are refunding me but of course I will never buy from Roman again. Beware!”

Posted 1 year ago

“Why is this one of so few shops that won’t give a refund if you are not happy with a purchase ! Stops me buying anything from them !”

Posted 1 year ago

“My return wasn't refunded so I contacted RO several times & every time a ticket was raised but every time I had no response. I then contacted a company called resolver who sent another request for a refund on my behalf & again a ticket was raised & then nothing! Resolver have just escalated it & I have just had an email from RO to say they are refunding me nearly two months since receiving my return back! Such a shame , as I really liked most of the clothes I ordered but I wouldn't buy from them ever again now!”

Posted 1 year ago

“Returned goods by recorded post 10th January 2023 still not have had a refund. Disgusting Company. Do not order goods from this company you won’t get your money back.”

Posted 1 year ago

“Rubbish customer service! I contacted them to say my dress was 'shedding' glitter they agreed I should return it but I don't have the address. I have contacted them 3 times requesting details and received NO response”

Posted 1 year ago

“I sent 2 parcels back on the 19th December, both to Roman. One arrived and I received a refund but the other I have not heard anything. I understand over Christmas period things were taking longer but I have emailed twice and no response despite getting an email to say they would respond in 24 hours. I can’t get through on the phone I’m either number 40 or there is an answering service! I have purchased many items over the years and this is so disappointing. Please improve your customer service and respond to loyal customers.”

Posted 1 year ago

“Bad experience??? Not the word!!! I see and worry i not going to get my money back!!!!! Crazy company!!!”

Posted 1 year ago

“Where is my refund? It’s been five weeks since I paid to return my online purchases despite telephone calls (which never get answered ,emails sent which I never receive a reply from. I have read lots of previous reviews this is a dodgy company avoid them.”

Posted 1 year ago

“If it was possible I wouldn't give this company one star, I was told that a refund had been issued but after 3 weeks still waiting for it to be paid. Never again, even the shop staff are very waspish”

Posted 1 year ago

“I've been waiting for a refund since 10th November and after numerous email's and filling out the complaint form on their website I've had no reply. Very disappointed as I've had many orders from Roman”

Posted 1 year ago

“Your customer service is dreadful and don't reply for more than 5 days .IF you get a reply ,it isn't relevent to your question . My Order History is inadequate so it's impossible to check on refunds paid into my bank .Refunds are not acknowledged and my proof of postage evidence from Royal mail re: returning parcel cannot be checked against my order History as it is incomplete .I could go on . Emails and complaints are never dealt with correctly and I just wish I had read the reviews from so many unsatisfied customers who are still owned money for refunds . It's absolutely disgusting BUT WILL YOU PUBLISH THIS ????”

Posted 1 year ago

“Dreadful customer service. £70 out of pocket as Roman delivered to wrong address. Royal Mail have proof it went to Billericay and not my home. So many emails but no response. Will never order from them again.”

Posted 1 year ago

“I received the dress I ordered quickly although when I opened parcel it was badly damaged and had holes in fabric. I returned it immediately via Royal Mail in 1/10/22 and to date I haven’t received a refund. Won’t be ordering from this company again!”

Posted 1 year ago

“Since June ,I have sent 14 emails to Roman Originals with ongoing problems about not getting refunds for clothes I have returned with proof of postage .I don't usually get a reply and ,if I do ,my concerns are not dealt with correctly . I now have 10 proof of postage receipt from Royal Mail !!!.My bank statements do not show all these refunds . At a loss as what to do and suffering sleepless nights with worry .”

Posted 1 year ago

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Roman Originals is rated 1.9 based on 750 reviews