Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 863 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ever I’ve returned a product- ordered a lovely maxi dress but such a low v at front my boobs looked ridiculous. Just found out that they deduct £3 from refund. I can understand the reasoning if you buy multiple items repeatedly and only keep one but to penalise folk on one item. As a matter of principle I won’t be buying from them again. I hate online shopping at the best of times, but the state of the high st is awful for buying clothes. Also it said on the return slip that it was a peel off label. Rubbish- spent ages trying to peel the bloody thing off and it wasn’t . Had to cut it and sellotape it on. Why lie. I’ll be back on here if I don’t get a swift refund as people seem to have trouble getting any kind of refund.”

Helpful Report

Posted 1 year ago

“Automated response to a query advising my problem was being looked into, when still no further response after 5weeks I decided to ring their customer service number..27th in the queue and waited 45minutes to get through and very unsatisfactory answer to my initial enquiry!! The title Customer Service is a pretence and I for one will never again order from Roman online.”

Helpful Report

Posted 1 year ago

“Returned a dress last Thursday 11 July 2024 and paid £3.00 postage as stated.... now telling me I still owe £3.00!!! Won't buy from them again, either online or in store.”

Helpful Report

Posted 1 year ago

“I have ordered from Roman several times & always been happy with the items. however i have been trying to get a QR code to return an item with no success. they do not recognise my e mail or order ref ...i have rung several times over the last few days & e mailed with no response... this is poor customer service”

Helpful Report

Posted 1 year ago

“I returned a dress several weeks ago. They've a knowledged they've received my return. They said it was being processed. I've still not received a refund. Another few weeks later and two more messages to them. I've received no more communication or refund. I've shopped at roman for many years. I can no longer do this any more. It's so bad they're refusing to contact me even though they messaged me weeks ago to say they've received my return. I bought the dress in May and sent it straight back as it was too short. I have no clue why Roman have become bad with returned items.”

Helpful Report

Posted 1 year ago

“I ordered 2 items on line one didn’t fit so tried to create a return on line portal but it wouldn’t accept the the order number so took it back to the Solihull store where I was told I needed paperwork which of course there was none in the bag I understand that you can’t get a refund in store which in this day and age is just not on and also paperwork not many companies need it today or use it I had my email with order confirmation so then had to phone Roman and sort out paper work which has to be now sent to me by post after using petrol to drive to the shop and parking fee I was prepared to exchange but couldn’t do that no paper work 😡on top of that the manager in the shop is so rude and abrupt iv been in the shop before and it’s always the same it’s as though she doesn’t what people n the shop as soon as you look at a item she more a less run behind you tiding what you have looked at very of putting felt like a naughty school kid touching something I shouldn’t”

Helpful Report

Posted 1 year ago

“Bought 2 items from Roman and returned the more expensive one. Received a refund for the cheaper item which they said I had returned. They did not answer any e mails I sent. With such poor customer service I will not be ordering again.”

Helpful Report

Posted 1 year ago

“Customer Services 0121 636 0701 ( Mon - Fri 8am - 7pm Sat - Sun 9am - 5pm ) Refunded Items: Visit Roman Originals Now > New In Dresses Tops Hi Janet, Unfortunately we ran out of stock on the below item(s) for order 1036880996, we're sorry about the inconvenience. We are processing your refund. Great you’re processing refund but having spent time making a selection I’m disappointed that there are out of stock items on the website! I would have thought a company as large as Roman could be better organised.”

Helpful Report

Posted 1 year ago

“Didn’t realise their Refund policy was GARBAGE ,, tried to return the trousers which I bought at full price £32 and when went to return I was given store credit which I won’t be able to use n order as I’m visiting and its Ridiculous NEVER EVER AM I SHOPPING WITH THESE THUGS AGAIN”

Helpful Report

Posted 1 year ago

“This company refused to refund a returned item, their engagement with me was dismissive and I think calculated. I ended up paying for a dress I don't own because I had no choice. I will never purchase from Roman again and I urge others to be cautious and track returns carefully.”

Helpful Report

Posted 1 year ago

“Dress was not as described at all it was huge and not the correct size it was about a 16 but labelled as a 12 . I Returned it the next day and I am still waiting for the refund . I know they received it as I have checked tracking on Royal Mail . How can I get my refund processed ?”

Helpful Report

Posted 1 year ago

“Bought a top unfortunately it didn’t fit so returned it I paid£20 and only received £17 return no reason given for this, I won’t be shopping here again unless through next as they return the full amount paid ..”

Helpful Report

Posted 1 year ago

“Ordered a dress last week which wasn't suitable ! Returned promptly and received a partial refund ! Turns out with delivery and postage to return that is a cost of £8.99 !!! That's shocking I will never order again and have been a loyal customer for years ! A loss of 8.99 is disgraceful !”

Helpful Report

Posted 1 year ago

“In past month I have purchased 4 dresses and 2 tops. 5 separate parcels. The pricing is a con. You buy something then immediately get a discount code sent making it cheaper. Infuriating. I've fallen for this too many times now so will no longer purchase from Roman. Seems a very dishonest manipulation of customers.”

Helpful Report

Posted 1 year ago

“Roman packaging is all plastic which is unacceptable. Two plastic bags where one would suffice and this has been the case for my occasional purchases over the years. Clearly no attempt to stop using plastic in order to be environmentally friendly, probably because it's quick, cheaper and possibly because the owner is focused on profit? Clothing mostly synthetic fibres too. Not good. Postage takes up to a week and returns cost £3! Be very careful”

Helpful Report

Posted 1 year ago

“Won't buy again. Bought a pair of trousers which were not the right fit so went to the shop to return...no refunds! Ridiculous. Exchanged for a different pair of trousers which were awful so again took them back. They charge you full price for sale items if they are exchanges. The manager of Solihull store is awful and 'told me off' because they were creased! Won't buy from here again, either online or especially in store!”

Helpful Report

Posted 1 year ago

“Emailed customer service last week I'm still waiting on a response that's well over a week now . I'm absolutely furious about the lack of communication. Not only we're the 2 tops I ordered for wife who's had cancer the tops eventually arrived to late.”

Helpful Report

Posted 1 year ago

“After holding on to customer service for ages they phone line just went dead happened twice also there customer service 14 day for refund s etc is unacceptable time to shop else where”

Helpful Report

Posted 1 year ago

“Before returning a dress that felt a bit loose, I ordered a smaller size to see if that fitted better, which it did. The smaller dress was £3 cheaper than the original, and they charged me for returning the larger one, so I ended up paying £6.75 more. I won't be buying from Roman again! With the smaller dress I ordered 2 other dresses in the same size, but ended up with a duplicate order, which I tried to cancel, so had 2 deliveries. Despite all being the same size, only one dress fitted.”

Helpful Report

Posted 1 year ago

“Just ordered from Roman petite as it says on their website that returns can be taken to the local shop for immediate refund to find that this is only by gift card NOT WHAT ITS SAYS ON WEBSITE will not order from Roman again 21 working days for a refund is unacceptable”

Roman Originals 1 star review on 3rd May 2024

Helpful Report

Posted 1 year ago

Roman Originals is rated 1.8 based on 863 reviews