I placed an order with Roman and never received it. Royal Mail marked it as “delivered” and provided a photo showing the parcel left in front of my door – completely unacceptable, especially since I live opposite a tube station. I emailed Roman twice – once as a reply to their order confirmation and once via their website – and received no response for five days. I finally called them, only to be met with rudeness and complete lack of professionalism. They insisted the parcel was “successfully delivered” and needed to investigate, but couldn’t give me any timeline for resolution. They even had the nerve to claim there was no station across from my house (it’s literally 50 metres away!). £88 wasted, but I’ve learned my lesson: I’ll never order from Roman again. If you value your money and your time, shop elsewhere.