Login
Start Free Trial Are you a business? Click Here

Roman Originals Reviews

1.8 Rating 862 Reviews
E
Happiness Grade
Read Roman Originals Reviews

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

E

Refund - Difficult

40.65%
Industry Average
I informed them that I'd already done this , and it was not my job to run around tracking it down , it was down to them to locate it as I had paid for it ! After a few more emails they finally accepted that the package was lost but they ignored my request for a refund.
posted 3 weeks ago - Andree Blyth
Ordered two different tops returned both but asked for a smaller size in one of them. Had refund for one but neither a smaller size or refund for the other. Terrible company. Avoid at all costs. All they do is play ping pong with e mails
posted 4 weeks ago - Anonymous
I returned it to Roman in its original wrapping and Return Form, stating the reason for requesting a refund.
posted 2 months ago - Anonymous
Don't even think of buying from this Company. They will rob you of your money if you need a refund.
posted 2 months ago - Jean Conner
Undelivered items, no refund when items returned. No response via email, through the website or on phone. Dreadful customer service. Used to be good but won’t be using again.
posted 3 months ago - Anonymous
Ordered an item nearly three weeks ago and have not received it. Also spent and hour and on the phone to customer services only to be cut off twice. Eventually spoke to someone at third attempt to be told parcel had been refused delivery and I will have wait for refund when they receive it back. Do not believe this, will not be shopping with them again, very disappointing as I have had no trouble before.
posted 3 months ago - Anonymous
One item not dispatched and have sent three messages ( todays would not send however .Tried endless times to phone ..29th ,27th etc ever time .I hung on today and after about 25 minutes was cut off .I had an email from Roman to say the refund for this item was being processed on 1st March ,almost a month .What dreadful after sales service this is .I would be dubious to use Roman again
posted 3 months ago - Irene Moores
Impossible to get problem resolved. Sent numerous emails, no response other than automated acknowledgement. Rang - on phone an hour, got to position 2 then cut out. This seems to be the normal reading other complaints. Part of order not received, suggested forget it and refund. Still now answer, no response and no refund. What can I do next? Any Ideas? Patricia B. Cardiff
posted 3 months ago - Anonymous
*****do not ring customer services****** Chasing a refund to which i had received an email to confirm I would be receiving shortly, after 23 days I,m still waiting.
posted 3 months ago - Anonymous
00 was deducted from my refund which considering the dress bore no resemblance to that described was ridiculous.
posted 5 months ago - Maureen