Roman Originals Reviews

“ Can't fathom out the postage. I paid for a dress with £1.99 postage but had to return it. I returned it via the returns label and lost another £5 when my card was credited.. I won't touch Roman again. I'm one of the lucky ones seeing some of these reviews. ”

“ Absolutely appalling customer service. After 5 emails requesting a new returns label as the original couldn’t be scanned by the post office I eventually called customer services . After a 48 minute wait I was eventually connected and was cut off within 10 seconds ! Coincidence ? I think not !!! I am now outside the return period and left with an unwanted item. BEWARE OF THIS COMPANY ”

“ No returns label within parcel. Customer service 0. Impossible to contact. Ordered 2 jackets and wish to return 1. Have tried and tried for days to no avail. I will never be buying from them again. But they have taken the money out of my account for something I want to return. ”

“ Part of order missing. Sent three messages no reply. Tried ringing on numerous occasions but either line goes dead or in a long queue. Need to return other items but want to check the jacket I am waiting for is ok before returning so I don’t have to pay £3 x 2 for returns. ”

“ I bought a dress in November for Christmas, wore it once, washed as per instruction & it's faded and streaky, completely unwearable, contacted Customer Service, sent photos & have been ignored since, unable to raise a returns slip with the ref no, have emailed again requesting a response on ticket #556490, I expected better from Roman . ”

“ Then the first person I spoke to said they “would be watching my future orders”, as if i’m a liar and trying to get free returns! I’ve never been so offended. ”

“ Returned what turned out to be a cheap looking dress only to find that I've been charged a £3 returns fee!! ”

“ This company refused to refund a returned item, their engagement with me was dismissive and I think calculated. I ended up paying for a dress I don't own because I had no choice. I will never purchase from Roman again and I urge others to be cautious and track returns carefully. ”

“ Roman packaging is all plastic which is unacceptable. Two plastic bags where one would suffice and this has been the case for my occasional purchases over the years. Clearly no attempt to stop using plastic in order to be environmentally friendly, probably because it's quick, cheaper and possibly because the owner is focused on profit? Clothing mostly synthetic fibres too. Not good. Postage takes up to a week and returns cost £3! Be very careful ”

“ Just ordered from Roman petite as it says on their website that returns can be taken to the local shop for immediate refund to find that this is only by gift card NOT WHAT ITS SAYS ON WEBSITE will not order from Roman again 21 working days for a refund is unacceptable ”