Roman Originals Reviews

“ I have been trying to get through to customer service all after noon continually cut off or just silent on the line all I wish to know I have sent a parcel back and requested a smaller size has this been dealt with .I need the jacket for an occasion ... ”

“ No help whatsoever! Told to use a lint remover on a pilling knitted dress which was worn once, Very bad service! ”

“ Even when I phoned customer services they weren’t very helpful. ”

“ Very disappointing customer service. ”

“ Poor Customer Service I have been a customer for many years, both in store and online. ”

“ Awful customer service they just ignore emails then when chasing up they said a rude reply saying they cannot help. 2 packages stuck for weeks no update, custom fees for items that need to be returned, offered free return then told I have to pay. Absolute shambles of a company and not offer anything apart from a discount code on next order which I will NOT be making! ”

“ Absolutely appalling customer service. After 5 emails requesting a new returns label as the original couldn’t be scanned by the post office I eventually called customer services . After a 48 minute wait I was eventually connected and was cut off within 10 seconds ! Coincidence ? I think not !!! I am now outside the return period and left with an unwanted item. BEWARE OF THIS COMPANY ”

“ I ordered 2 items on 7th April , they never arrived , when I contacted customer service they informed me that the package had been delivered, so I asked for proof of this , they told me to go round asking my neighbours. ”

“ No returns label within parcel. Customer service 0. Impossible to contact. Ordered 2 jackets and wish to return 1. Have tried and tried for days to no avail. I will never be buying from them again. But they have taken the money out of my account for something I want to return. ”

“ Raised a ticket with customer service automatic acknowledgement. ”