Roman Originals Reviews

“ Awful customer service they just ignore emails then when chasing up they said a rude reply saying they cannot help. 2 packages stuck for weeks no update, custom fees for items that need to be returned, offered free return then told I have to pay. Absolute shambles of a company and not offer anything apart from a discount code on next order which I will NOT be making! ”

“ Absolutely appalling customer service. After 5 emails requesting a new returns label as the original couldn’t be scanned by the post office I eventually called customer services . After a 48 minute wait I was eventually connected and was cut off within 10 seconds ! Coincidence ? I think not !!! I am now outside the return period and left with an unwanted item. BEWARE OF THIS COMPANY ”

“ I ordered 2 items on 7th April , they never arrived , when I contacted customer service they informed me that the package had been delivered, so I asked for proof of this , they told me to go round asking my neighbours. ”

“ No returns label within parcel. Customer service 0. Impossible to contact. Ordered 2 jackets and wish to return 1. Have tried and tried for days to no avail. I will never be buying from them again. But they have taken the money out of my account for something I want to return. ”

“ Raised a ticket with customer service automatic acknowledgement. ”

“ When I contacted their customer service again asking why they didn’t cancel the order I asked them to, I got a rude response stating it was all my fault. ”

“ Items missing from 2 different orders and have spent hours trying to contact them about this, via phone calls, emails and online form filling, all to no avail. No way of getting my money back. Absolutely terrible customer service. DO NOT USE THIS COMPANY ”

“ I won’t be using anymore as it is shameful service, if I could give 0 stars I would. ”

“ I ordered two blouses on the 19th March but only one arrived Impossible to contact customer service by phone and no response to three emails Don’t use this company ”

“ Same problem as so many others. Ordered 2 items. Only one arrived. No tracking confirmation received. Wrong response to email. Impossible to reach by phone, but full money taken from account. When I got a tracking number earlier, it appeared to be from the part of order that arrived. Shameful service! Keep well away from Roman fashion. ”