Roman Originals Reviews

“ Emailed customer service last week I'm still waiting on a response that's well over a week now . I'm absolutely furious about the lack of communication. Not only we're the 2 tops I ordered for wife who's had cancer the tops eventually arrived to late. ”

“ After holding on to customer service for ages they phone line just went dead happened twice also there customer service 14 day for refund s etc is unacceptable time to shop else where ”

“ Not really happy with customer service at present. ”

“ Been a loyal customer for years but needed to use customer service for the first time today. Their staff are rude, unhelpful and unprofessional. I will never buy from them again. Very shortsighted of the company. ”

“ Less than one star! Abysmal customer service from the start. ”

“ So basically they aren’t reasonable and customer service is zero. ”

“ Returned item. They claim to have processed refund but never received. No answer to emails. Customer service cut me off when I said I hadn’t received the refund . Don’t buy from this company. ”

“ What a complete shambles when it comes to customer service. ”

“ Been waiting months and months for a refund - can't call, nobody answers, get a ticket but they cancel the ticket without any resolution it has to be the worst return service ever..... Luckily due to paying be klarna they helped me recover the money without hassle ”

“ Shocking service regarding refunds. Sent two pairs of trousers back in June. Refunded for one pair, despite 3 emails now to their customer service- still no refund for the second pair (it’s now 20 September!!). Just receive emails back from them saying my ticket is closed. Such a shame, as I like Roman clothes, but not worth the hassle factor. ”