Romwe Reviews

2.1 Rating 199 Reviews
B-
Happiness Grade
B-

Customer Service - Average

66.67%
Industry Average
Poor, poor customer service.
posted 4 years ago - Anonymous
Managed to get my refund by calling their customer service helpline number,i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old.
posted 4 years ago - Nancy Jones
Managed to get my refund by calling their customer service helpline number,i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old.
posted 4 years ago - Anonymous
I've ordered from here at least three times. Really great products, customer service is great. Can take a minute for shipping, but it's worth it.
posted 4 years ago - Anonymous
They had great service all of the times I ordered (4) and the packages were delivered very fast and without a problem.
posted 4 years ago - Jade Hu
I try to ask customer service but it's a joke.
posted 4 years ago - Tia
I’m questioning myself if I’m going to order from them again? Because I know I am upset at their terms and service.
posted 4 years ago - Anonymous
**overall review: products as expected, communicated with customer service and had a delay in an order resolved.
posted 5 years ago - idreamstarr