RONA Reviews

“ RONA did refund me the install fee but now I have 3 old toilets to be removed and 3 new ones stacked in my dining room to be installed. ”

“ Was promised a refund of the installation charge and eventually got a replacement awning shipped to me. ”

“ Terrible experience with RONA. Ordered a kitchen faucet online. The order was missing parts. This was only discovered after we paid for a plumber to change the faucet. We paid for a plumber to do absolutely nothing because of RONA’s terrible quality control of not sending us all the parts. The return and refund was terribly mismanaged. We will never do business with RONA again. ”

“ We were buying patio stones. After paying for them we waited over 30 minutes for someone to show up with a forklift. We went back into the store to inquire twice, they said they were short staffed. No staff in garden centre the entire time.We spent enough of our time waiting so got a refund and went and spent our money at Home Depot! ”

“ We were buying patio stones. After paying for them we waited over 30 minutes for someone to show up with a forklift. We went back into the store to inquire twice, they said they were short staffed. No staff in garden centre the entire time.We spent enough of our time waiting so got a refund and went and spent our money at Home Depot! ”

“ Ordered this product on July 1. I was short shipped half of my order (paid for two sets and only received 1). The 1 star is for customer service as they don't update at all and haven't been able to get my missing set shipped (it has been 3 weeks and I am now returning and asking for full refund). I would give 5 stars for the product. Just as advertised, nice colour and weight, they look wonderful, at least the 1 set I received does! ”

“ Only 2 out of the three boxes were delivered. The 2 are useless without the third as they are all for one large piece of furniture. They will not refund because I received part of the order. They will not pick up the useless boxes. ”

“ 00 of it, had one of my bills, they refunded $110. ”

“ Went in to exchange they refunded my prepaid credit card and told me it’s going to take 48hrs to see that refund so I couldn’t pay for the new ones for 48 hours. ”

“ We ordered a very small vanity top last December at the RONA's East location and ended up returning it and requesting the refund last month. ”