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RONA Reviews

1.8 Rating 644 Reviews
B
Happiness Grade
B

Customer Service - Good

79.05%
Industry Average
I would like to recognize Danielle at the RONA Pickering location on Brock Road for her excellent customer service. She helped me with my online order and made the whole process easy and stress-free. Danielle was friendly, professional, patient, and very helpful in answering my questions. It's always appreciated when someone goes the extra mile to help a customer. Thank you, Danielle, for your outstanding service!
posted 1 month ago - Anonymous
RONA in Mascouche for the paint service with André was awesome!
posted 1 month ago - Anonymous
I am really impressed the way he provided the service by going out of way to book a technician online with the RONA head office for the installation of my product.
posted 2 months ago - Anonymous
We have an impecable service from RONA employees.
posted 6 months ago - Anonymous
I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called RONA on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received
posted 9 months ago - Dean Zuccatto
Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend RONA.
posted 9 months ago - Janet
The service from RONA in Manotick was excellent. This was the tenth store in Eastern Ontario I contacted looking for a particular type of paint. Many thanks to Adam for taking the time and effort to find me this product. I would call this "above and beyond" service.
posted 11 months ago - John
Purchased a washer/dryer tower set from RONA. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks
posted 1 year ago - Anonymous
I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful
posted 1 year ago - Nestor
)employees made the day work very well, Brono was very helpful in finding the right product and in loading to the rental truck that was made available at a very decent price in 15 min, other staff as well helped in very professional customer service were very friendly and dedicated to the job, questions asked were answered by all means , great job everyone you all deserve these words from a customer and hope the owners appreciate it as well, thank you all.
posted 1 year ago - johnny