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RONA Reviews

1.8 Rating 590 Reviews
B
Happiness Grade
B

Customer Service - Good

77.78%
Industry Average
I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called RONA on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received
posted 2 months ago - Dean Zuccatto
Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend RONA.
posted 2 months ago - Janet
The service from RONA in Manotick was excellent. This was the tenth store in Eastern Ontario I contacted looking for a particular type of paint. Many thanks to Adam for taking the time and effort to find me this product. I would call this "above and beyond" service.
posted 4 months ago - John
Purchased a washer/dryer tower set from RONA. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks
posted 5 months ago - Anonymous
I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful
posted 5 months ago - Nestor
)employees made the day work very well, Brono was very helpful in finding the right product and in loading to the rental truck that was made available at a very decent price in 15 min, other staff as well helped in very professional customer service were very friendly and dedicated to the job, questions asked were answered by all means , great job everyone you all deserve these words from a customer and hope the owners appreciate it as well, thank you all.
posted 6 months ago - johnny
I live in Barrie ON and I worked with an amazing lady named Kruti to purchase new kitchen cupboards. Kruti provided excellent service at all points of the purchase, design, delivery and installation. Joe installed the cupboards and he also was an excellent person to work with. I’m now a loyal RONA customer because of my experience with Kruti and Joe., L. Hewer
posted 6 months ago - Anonymous
I would like to thank RONA and the loading staff for being very nice and outstanding for the service that they gave me and my husband Rick colley thank u we will send anyone your way that we can
posted 7 months ago - Anonymous
Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend RONA+ south Red Deer!! Thanks RONA+ -keep up the great service!!
posted 8 months ago - Anonymous
Aadil at the W. Gwillimbury location is as good as it gets. We have dealt with him a couple of times on new purchases and warranty issue and his service couldn't have been better. He had Paris assist us with the last return warranty issue and she was great as well
posted 9 months ago - Thor