“I bought an Atera Strada bike rack from The Roof Box Company over 3 years ago.
I had a problem with one of the fixing arms on Monday, two days ago.
I phoned their customer service and spoke to a very helpful guy, Ben.
We discussed the problem and I received a new replacement arm the next day, with full fixing instructions.
I had to phone again today, Wednesday, and again Ben could not have been more helpful.
Ist class!!
No queries on warranty or how long I had the cycle rack.
Superb! This is real customer service.
Frank Budd”
“Excellent, informative, fact-filled and easy to use website making choosing a product a doddle. We bought a tow-bar mounted bike-carrier based purely on the information on their website a few years ago and it has given us faultless service. We're now in the market for roof bars and a call to their helpline reinforced how helpful and knowledgeable their staff are. Top marks!”
“Bought a towbar 4 cycle carrier, great sturdy. Fast delivery, great quality product. People keep asking me where the carrier came from. I highly recommend the product and company. Great price, The same type of Halfords was a lot more
Item can be found here https://www.roofbox.co.uk/scripts/rbvehsel4_tab.php/car-accessories/buzz_rack_buzz_quattro_tilting_4_bike_carrier_no_brp204/njNA_v3iZva%7D”
“The level of customer service was superb. I have dealt with them twice on each occasion they gave me a good deal of their time and demonstrated an in depth knowledge of their products. For some reason this form thinks I want to leave the review anonymously. I can't seem to make it accept my name, which is Frank Farrell”
“As always they offer the best products at the lowest prices and always go out their way to help you, whether it be advice or priority delivery. This is one of those genuinely good companies that try their best and for me they have never failed to deliver on their promises.”
