“
here is my experience it took 12 emails and one call (pointless as they told me to email them !!!!)to get them to agree to exchange table I didn’t even want a refund!!!! Had email from company to collect but I was not around that day messaged them to let them know still waiting obviously not now going to get this before Christmas make sure u look at small print u have to repack returns we’ll table weighed a ton and as I had to rip boxes to get it out couldn’t repack so cost me £10 in bubble wrap and nearly killed me doing it ….
”
posted 2 years ago
- Lee Tomas
“
Unfortunately my purchase didn’t work out so was returned. I can’t praise customer service enough. The process of returns and refund process is exceptional. I would certainly use Roseland again.
”
posted 2 years ago
- Anonymous
“
After what felt like a seemless returns policy with arranging with their courier to collect he damaged items for a refund, the courier didn’t turn up on the day arranged and I am still waiting for collection!
I’m chasing this everyday and seem to get same response, that the item is due for collection by the courier.
”
posted 2 years ago
- Laura Broom
“
When I contacted the company, they had a very efficient returns policy which led me to believe that this sort of thing could be commonplace.
”
posted 2 years ago
- Linda Dean
“
Sorry to be negative but I was disappointed. The grain transfer on the top was smudged and some of the cut edges were still jagged. I had expected better, £200 for a tv unit is not a small amount to pay. Your website is excellent and promises a quality product. No, I couldn't bear to go through the Returns process. I have smartened it up myself and it looks okay. I was hoping for more than okay. I shall not order from you again.
”
posted 3 years ago
- Maggi Hutchison
“
My original order was unfortunately damaged when it arrived and although I received a quick response from Roseland Furniture when I sent a photo as requested on their website, I felt the returns process was slightly long winded as I then had to complete and online form and had to wait for a further reply regarding a replacement.
”
posted 3 years ago
- Kate Tibbett
“
The bookshelf is ok. The customer service from Roseland Furniture is appalling. Would never ever buy from this company again. If you ever have a problem then it's a nightmare. They don't read your emails properly. They advertise easy returns, that is not true. It took 6 weeks for them to finally sort out a return and then they sent two couriers out on the same day!
”
posted 3 years ago
- Anonymous
“
Purchased a chest of draws.Unfortunately there was considerable damage .
Contacted Roseland Furniture and they were very appologetic and arranged a replacement set.The replacement draws were fine.The returns process wasn't great probably due to the ongoing pandemic.Overall reasonably happy.
”
posted 3 years ago
- Anonymous
“
Disappointed with the quality of the items received but returns are free and I received a full refund.
”
posted 4 years ago
- Anonymous
“
If the stock had been checked then we wouldn’t be having the issues of returns.
”
posted 4 years ago
- Carol Dawson
