Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 1 star review on 27th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice company”

Helpful Report

Posted 6 years ago

“hi. very easy to understand the forms on the website. nice and cheep. very happy so far”

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Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

“Purchasing cover on line was very smooth and the quote was very very competitive..”

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Posted 6 years ago

“Its good and reliable”

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Posted 6 years ago

“Only just signed up with ROW 2 days ago.. So far i am happy with the quote they have given me, SO much cheaper than domestic & general. Let’s hope their service is as good as they’ve stated!”

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Posted 6 years ago

“does what it says on the tin”

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Posted 6 years ago

“It home emergency cover is ideal for landlords who are professional and do not need the hassle of dealing with screaming tenants.”

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Posted 6 years ago

“Website is very easy to use and a reasonable price. Just a shame the cover wont cover my air source heat pump, alternative to a gas or electric boiler”

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Posted 6 years ago

“easy to follow and apply”

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Posted 6 years ago

“Very happy, so far. Have only just taken out the protection and hope I dont have to use it on my brand new oven and hob. Previously, my appliances were covered by Domestic and General, but very angry and disappointed with the issues I had with them after they scrapped my (4 year old) oven and didnt pay the full price for the replacement - they paid a fraction of the original purchase price - which was not what I thought I was was covered for. Having searched for an alternative provider, Row.co.uk came out the best on reputation, price and cover. Took out the new cover online and it was simple, fast and easy, thanks to a good, clear site. Will review again, if I need to call on Row.co.uk to repair new appliances etc, but so far, I'm very happy with service received, thus far.”

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Posted 6 years ago

“Easy to use website & navigates well”

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Posted 6 years ago

“easy to se website”

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Posted 6 years ago

“Straight forward to setup. Haven't needed to use the services yet. Hope they are just as straightforward.”

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Posted 6 years ago

“I REALLY LIKE THE WAY THE POLICY IS SET UP”

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Posted 6 years ago

“clear advertisement and application format .good value cover .large network of repairers.”

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Posted 6 years ago

“Easy to use website, cover really works for my needs. Very competitive pricing.”

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Posted 6 years ago

“easy to use”

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Posted 6 years ago

“I've only just purchased my landlords home emergency cover through Row, but it seemed like a very straightforward process and a good price. It also offer cover for boilers of any age which was appealing (although it only offers £300 towards a new boiler if yours isn't repairable and over 7 years old, but this is standard).”

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Posted 6 years ago

“Price is quite competitive and process was very straightforward.”

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Posted 6 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews