Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just signed up, but looks like a good service”

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Posted 9 years ago

“It is easy, simple, clear service.”

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Posted 9 years ago

“Easy to understand set up page. Good insurance with value for money at an affordable price.”

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Posted 9 years ago

“very good site easy and straight forward to fill in .”

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Posted 9 years ago

“There are a lot of hidden costs at Row and it's a hassle to make a claim. I insured my phone for £4.99 a month including the extra £1 cover for theft. I opened a claim on the Sunday after my phone was stolen and 10 days later I still feel no closer to having it sorted. They require a lot of documents (I understand the receipt, immoblise details and crime reference number but trying to download 4 months of phone usage is time-consuming...!), I had to be on hold for approximately 15 minutes each time I rang, I got quizzed on the phone about how and when my phone was stolen and it was like some form of police interview. I then had to send in pictures of my bag that the phone was taken from and it wasn't until I sounded a bit upset on the phone that a more human side of a customer service representative came through... I now have to pay £100 in excess (on the policy it said £50) £25 fee because I've only had the insurance for 2 months and an extra £25 because the phone was stolen. You then have to pay upfront the rest of the claim costs for the year - another £49. So I have to pay £149 for a £260 phone. It all seems a lot for company that I thought had a good reputation about being humanist and effective in sorted out a claim. I know it's a cliche but... read the small print!”

Helpful Report

Posted 9 years ago

Sorry to hear you have not received the high level of service you expected. We did not mean to upset you through our questioning, we just have to know the exact details to ensure a claim is valid. We aim to be completely transparent with our pricing - standard excess is £50 but as stated in the terms & conditions it can slightly increase depending on certain circumstances. All Row policies are annual with an option to pay monthly. Despite having a negative experience, we’re pleased to have saved you £111 through insuring with us. If we can help with anything else, please do not hesitate to contact our customer services team.

Posted 9 years ago

“Good price and excellent customer service”

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Posted 9 years ago

“Really good price for an iPad!”

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Posted 9 years ago

“I saved over £20 per month compared with D&G for the exact same level of cover. Every little helps these days”

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Posted 9 years ago

“Very quickly covered”

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Posted 9 years ago

“Only just set up my new insurance the site is very easy to use I'm very happy with my cover and the price thank you”

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Posted 9 years ago

“really simple clear and easy to understand”

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Posted 9 years ago

“very easy to set up no complicated forms”

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Posted 9 years ago

“easy to arrange and a great price too”

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Posted 9 years ago

“excellent and efficient service”

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Posted 9 years ago

“My insurance was simple to set up and I know I can rely on them if anything goes wrong.”

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Posted 9 years ago

“Excellent website. Easy to use and, of course, the price is excellent. Thanks. Good to do business with you.”

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Posted 9 years ago

“your rates were good infomation easy to read, easy to sign up promp responce to questions. c prescott.”

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Posted 9 years ago

“easy to use site and verry good prices”

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Posted 9 years ago

“The price is good and easier to use the page in setting up the policy”

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Posted 9 years ago

“Easy, quick and without hassle, perfect!”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews