“Leaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties.
I have sent three emails to Nabeel, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from Jaime (who maintained good communication throughout most of the process), stating I would need a guarantor.
Prior to this, I had requested clarification regarding why council tax would be increasing by a considerable amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both Jaime and Nabeel.
Despite following up, Nabeel did not escalate my concerns, and since my initial inquiry on 10th September (first sent to Jaime and then consistently forwarded to Nabeel), I have received no adequate response. The official tenancy was to start 26 September. As a result, I have been left with no choice but to withdraw my application entirely.
Dear RSK, I would appreciate it if you could kindly inform your employee Manraj, who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last four emails I have sent to Jaime and Nabeel, where this matter has been addressed in great detail, and where you will also find that I never officially started my tenancy.
This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.”
“Me and my girlfriend got scammed by these bad people. rsk.co are the worst scammers ever and they will block you after you have deposited. I can recommend (Arbix.is) I have received 14 transactions from them and they are legitimate. I got 19 BTCs a few days ago.”
