RTIC Outdoors Reviews

“ Received botched custom engraved merchandise that included lopsided graphics, scratches, and nasty fingerprints all over the cups. These people have the worst customer service and are unapologetic for their cheap quality products and horrific customer service. I had to jump through fire in order to get my rightful refund! I will never purchase from this unreliable company again. ”

“ Six WEEKS after returning a $240 cooler & accessories after only opening the box, TWO weeks after calling Customer Service and being assured they received the return and my Visa would be refunded within 5 to 7 days -- I'm still waiting for the refund. Do I have to call YET AGAIN for a response? If RTIC is short staffed in the summer, please hire up. I got this as a gift that didn't work out, but never again. ”

“ Chat(Bri) was horrible and condescending, but the call was good, but still nothing they cannot do but make you miss the discount because they have to refund (5-7 business) and then once I get the money back I can re-order and lose the memorial day discount and stated that this is all on me. ”

“ Purchased an 8 can cooler for my son who is in 7th grade. The zipper broke after just 2 months. RTIC Would not replace the zipper or refund any money. WARNING; never buy anything from RTIC. ”

“ They won’t refund your money for returns (even after you’ve sent the item back), won’t respond to emails and don’t answer their phone. ”

“ I was once a happy customer but my last 2 orders with them have been a nightmare. One order took over a month to even ship on products represented as in stock. The other order went on sale a day later by 10% and they would not honor the new price, offer a refund or even a store credit. Such a disappointing experience. ”

“ I ordered a tote bag and a smaller utility bag that I had been wanting for awhile , placed the order using a visa gift card, everything processed and received email confirmation for order - next day I get a text indicating I need to confirm my order I called to see what the problem is and was told that I needed to give them the code the bank ( you have to go online and look it up) gives you when you place an online order explained I used a gift card and the customer service lady “Marie” said well that’s the problem we don’t take gift cards due to fraud… ok seriously???? She said she would not be able to fulfill the order and would have to refund the money to the gift card ok really so they have the money for the products that I ordered but they cannot take a gift card because of “fraud” what kind of company does this ???? ”