Rudells Reviews

Name: Rudells
Address: 97 DARLINGTON STREET, WOLVERHAMPTON, Wolverhampton & Birmingham
Rating: 3.13

3.1 Rating 15 Reviews

53 %

of reviewers recommend Rudells

3.1

Based on 15 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Rudells:

TBC - See website

Visit Website

Phone:

01902 423308

Email:

website@rudells.co.uk

Location:

97 DARLINGTON STREET, WOLVERHAMPTON
Wolverhampton & Birmingham
WV1 4HB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my son a special watch to celebrate his graduation, the service at rudells was exceptional. I was referred there by a jeweller in the jewellery quarter and was advised to ask for Lee. He was simply brilliant, helped me choose the right watch, ordered it and called me when it arrived. It was such a great experience when collecting the watch, much better than ordering from a chain jeweller. The watch was adjusted in store so it could be worn straight away. It was a fabulous experience for my son and he absolutely loves his grand seiko. I wouldn’t hesitate to return to rudells.”

Helpful Report

Posted 1 year ago

“Husband planned a surprise with the help of Sarah and Dan. Excellent customer service. Would highly recommend a visit.”

Helpful Report

Posted 2 years ago

“Ordered a special Rolex watch for my 50th birthday when I was 48 costing £7,000, this was nearly 6 yrs ago. I was told by the general manager that I was number 4 on the list at the time and should get it in time for my birthday, I offered to leave a substantial deposit but was told that wouldn’t be necessary. 6 yrs later still waiting. I have never had so much as a phone call and have had to chase them 4 times. I have now been told that people who spend more money with them and want the same watch have been leap frogging me over the last few years and are simply more important to them and there is very little chance of me getting my watch at all……….happy birthday!! Terrible customer service, don’t use this jeweller unless you are a high roller, you will not be important to them.”

Helpful Report

Posted 2 years ago

“Horrible snotty staff who look down their noses! They only work in a Wolverhampton jewellers! The place is soooo old fashioned and not a great range of patek phillipe anyway ! Go elsewhere! Preferably somewhere who are in 2023! And treat people in a welcoming manner!”

Helpful Report

Posted 2 years ago

“Who do these staff members think they are. From the time I entered the store I was made to feel unwelcome, Sarah couldn’t get me out the store quick enough, and has for Dan Johnson what a rude ignorant man, could hardly be bothered to lift his head from his laptop and make conversation. Being told none of the Rolex’s are for sale like people don’t know that already, I already have 2 anyway, but was going to enquire about another Tudor to add to my collection, but I was never even given a chance. Would never do business with this store, even if it meant missing out on a watch I’d really want to purchase. They should really think twice about who they look down their nose at.”

Helpful Report

Posted 3 years ago

“My husband and I purchased two watches recently and received excellent and knowledgable service with an understanding to our needs. Care and attention to detail as expected with the Rudells experience . Absolutely first class service from Glenn and Rebecca. Thankyou”

Helpful Report

Posted 3 years ago

“Hi I bought a Rachel Galley Ocean bracelet for Russell’s. The service was out standing. The quality and design of the bracelet was very good. I love it. Good price. Loved the special wrapping made me feel special. Great retailer.”

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Posted 4 years ago

“Bought a Tudor Ranger, excellent service all round. Very happy”

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Posted 5 years ago

“Joke Ad too busy backdooring watches to mates, gray Market and family members. Tried to spend 20k, at the same time asking for a submariner no date. Got the usually BS and spoken to like an idiot. No doubt they had one in the safe for the right face fitting customer or family flipper.”

Helpful Report

Posted 5 years ago

“I attended this showroom with my friend as he had an appointment. I accompanied him to purchase something for myself at the same time. However, the experience he endured at the hands of the store manager after being insulted by an assistant manager was beyond belief. The manager promised and went back on his words. He stated he was not racist because he was gay, although he accepted some of the staff members can present themselves in this way. My advise, save yourself the journey, head down to a store where you will be treated equally and people have integrity.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting business to shop at. Honestly, if you are thinking of visiting this shop and spending your money, THINK AGAIN. If your Asian and thinking of attending this business, think again. You will be made very unwelcome. Good luck if you are dealt with by Dan and Glenn. They just love offering international customers, but let's see where they are now with COVID. Bet they wish they kept the local customers happy now. If any business should close in COVID, sorry to say but it is this. I urge you to look at their team, not one none white employee, ask yourself why.”

Helpful Report

Posted 5 years ago

“I would think very careful before you decide to go and waste your time at this company. They are rude, awful customer service experience. You make a complaint and they reinvite you to insult you further. The Directors do not reply to any emails as if they above any customer hence their staff treat you as they do. If you are not of white origin, good luck!! Just look at the team of employees and I rest my case.”

Helpful Report

Posted 5 years ago

“Great help over the phone and very helpful with another possible purchase . Item arrived next day securely packaged .”

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Posted 6 years ago

“Ordered on line and received by special delivery at 8am the very next day. That's what I call excellent service.”

Helpful Report

Posted 6 years ago

“Excellent service, when the necklace I bought turned out to have already been sold already, Ruddulls quickly came back with alternatives, and offered a further discount. My necklace arrived yesterday, wrapped up perefecrly ready to give as gift.”

Helpful Report

Posted 7 years ago

Rudells is rated 3.1 based on 15 reviews