Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My rug had to be imported and consequently there was quite a wait for delivery. However, this was made very clear to me from the outset and my order actually arrived slightly sooner than I had anticipated. I am delighted with the rug. Both customer service and communication offered to me by Rugstore NE was superb. I would not hesitate to order again and/or recommend.”

Helpful Report

Posted 9 years ago

“Delivery was when stated. Unfortunately the rug had been cut wrong and the sides sloped. I contacted the store and was immediately offered a refund with an apology. I asked for a replacement as I really liked the colours and pattern. The seller was concerned that the next one could be the same if it was a bad batch. I still wanted to risk it so my new order was sent to them to be checked first. I received a call to say that the new one also was not right so I was being refunded and they were very apologetic. Although I didn't get my rug I was really pleased with the level of customer service I was given and will not hesitate to use this company again. Well done Rugstore!”

Helpful Report

Posted 9 years ago

“Customer service was very good, on line and over the phone, even though the rug I wanted was faulty the service was very good”

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Posted 9 years ago

“Have purchased from this company twice.Delighted with quality and price of rugs. Efficient delivery. Would not shop anywhere else.”

Helpful Report

Posted 9 years ago

“The range of rugs was extensive, with much more interesting patterns than many other sites. I paid for my rug and was pleasantly suprised when I received an email a short while later giving me an £80 refund ( Black Friday ). I also received an email informing me that it would be delivered on Monday morning, I had made the purchase on Friday afternoon. In fact their courier delivered the following morning which was great. Having received the rug, I was pleased with the quality, it matched the site description exactly. When I need another rug I will definately go to Rug Store first.”

Helpful Report

Posted 9 years ago

“Amazing. Ordered by phone due to website problems, arrived next day . So speedy, hassle free and very happy with rug.”

Helpful Report

Posted 9 years ago

“The rug matched the description exactly and was delivered with pre cut backing within the estimated time.”

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Posted 9 years ago

“Great service. First class rug better than we expected will use you again Jimbogizmo”

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Posted 9 years ago

“Ordered on Thurday delivered on the Monday, fast reliable services. Thank you”

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Posted 9 years ago

“We love our 2 rugs and the delivery was efficient.”

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Posted 9 years ago

“Rug great and arrived quickly and well package but if you put in a safe place put a card through the door as we only found it by accident!”

Helpful Report

Posted 9 years ago

“Excellent customer service - most competitive price I could find, and was then offered an extra discount. Was kept informed of progress of order at all times and thrilled with my rug when it arrived. I would definitely shop here again.”

Helpful Report

Posted 9 years ago

“Excellent service even when rug was delayed, thank you.”

Helpful Report

Posted 9 years ago

“Rug arrived quickly , well rapped & looked better in real-life than the picture. very pleased indeed. Thank you”

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Posted 9 years ago

“Excellent, quick service and a great quality product. Even received a phone call ahead of time to ensure I would be in for the delivery. Highly recommended.”

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Posted 9 years ago

“The whole process was efficient, ran smoothly and the ease of selecting a delivery on a Saturday very helpful.”

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Posted 9 years ago

“Very good communication and quick delivery”

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Posted 9 years ago

“Your service was excellent delivery also on estimated time will shop with you again like quality of rug.”

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Posted 9 years ago

“Amazing customer service and prompt delivery. HIghly recommended”

Helpful Report

Posted 9 years ago

“Great all round service”

Helpful Report

Posted 9 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews