SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Questions

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Location:

Axys House Heol Crochendy,
Nantgarw,
Cardiff
Wales
CF15 7TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sirs I feel that the price increase in this year’s subscription was unfair considering how the pandemic affected many companies in the service industry in the past year. I also felt that some of the extra questions I had to respond to were unnecessary. But then again you know that we all need this certification so I guess alcumus feel they can do as they wish. David Tungatt DT Window Cleaning Services (SW) Ltd”

Helpful Report

Posted 5 years ago

We are disappointed to learn that you have not been satisfied with the process and price. We always pride ourselves on providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 5 years ago

“Very good experience with safe contractor. Made the process easy to understand. Polite staff, helpful, outgoing and informative.”

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Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Very helpful team at SafeContractor.”

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Posted 5 years ago

Thank you for your review and Congratulations on your accreditation!

Posted 5 years ago

“Thomas and Emma were really friendly and very helpful. Victoria Spring wasn't helpful at all, i wrote several emails to her stating i needed a phone call from her, raised ticket to be called back but never got a phone call but i did get an email at 9.45pm 2 days later with the subject 'following on from our phone call' we never had a phone call to follow on from. i am assuming because we paid premium price for assistance she had to send that email to look like she had contacted us in the required timeframe. Again i explained i needed help to complete the questionnaire via email before she sent it off to be audited. I didn't get a phone call and she submitted it anyway.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are disappointed to learn that you have not been satisfied with some of our team members. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 5 years ago

“It was acceptable, the training part was difficult to submit any training requirements due to the current epidemic and most training providers for the types of training we require need to be face to face and practical”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. We appreciate you also sharing your feedback regarding difficulties around training requirements.

Posted 5 years ago

“You sent out Pro Forma Invoice over 2 months before invoice was due to be paid. When we questioned it you said, it was just a gentle reminder, then we were bombarded with emails saying invoice was due. Like most companies we had a tough time last year with covid but still managed to settle our bills on time, which we did with yours. We do not expect our customers to pay up 2 or 1 month, or even a week in advance. Also we feel we were penalised in the accreditation process because of this.”

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Posted 5 years ago

“Really good help we'll recommended”

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation

Posted 5 years ago

“Great Service”

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Posted 5 years ago

Congratulations on your SafeContractor accreditation!

Posted 5 years ago

“Excellent service and the team are extremely helpful and made the process seamless. "Namib Security"”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“After the initial ups and downs of any accreditation everything went very smoothly. Response from staff very quick and effective.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. Congratulations!

Posted 5 years ago

“My account handler Emma was very helpful and helped us a very small company through the process”

Helpful Report

Posted 5 years ago

Thank you for your review! We are pleased that our team were able to support you through to successfully achieving accreditation and will share your positive feedback of Emma!

Posted 5 years ago

“Very helpful team supporting our business. And the backing and knowledge of known safecomtractor has accredited touch bespoke joinery following the review of our documentation makes us and our clients happy”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 5 years ago

“We felt supported whilst going through the assessment criteria and were able to achieve our accreditation quite quickly as a result.”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“Always professional and adapt to our businesses”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“Assistance is available on email, after short waiting times”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation!

Posted 5 years ago

“although not signed up to the immediate review, which believe is something that you exploit, it took around 35 days for response. Upon asking for additional information, I had to repeat answers that provided clarity to the question, but the same question was asked again SafeContractor is obtained as most companies recognize it, but we do not see much benefit beyond this”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are disappointed to learn that you have not been satisfied with some of the process and timeline. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 5 years ago

“The whole audit was painfully slow. Also, I am receiving too many unimportant emails, inavaribly these are deleted, thus missing the important ones that need due attention.”

Helpful Report

Posted 5 years ago

We are disappointed to learn that you have not been satisfied with the process and communication received. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 5 years ago

“The accreditation process is very straight forward and is always supportive by a professional team.”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“Totally painless exercise, helpful every step of the way thank you”

Helpful Report

Posted 5 years ago

Thank you for your feedback - we're pleased that you found the process straight-forward. Congratulations on your accreditation!

Posted 5 years ago

“Really helpfully by Katie and sue”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews