SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Questions

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Location:

Axys House Heol Crochendy,
Nantgarw,
Cardiff
Wales
CF15 7TW

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Anonymous

Anonymous // 01/01/2019

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“Great Company”

Helpful Report

Posted 5 years ago

“Was an excellent experience. I made a phone call on the Monday morning to ask about the accreditation and on Friday, I had achieved our accreditation. All done within a week.”

SafeContractor 5 star review on 23rd September 2021

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Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 5 years ago

“Absolute brilliant service. Constantly on the ball very responsive & First class information & guidance every time I needed it! Would highly recommend”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“It is a great relief to complete our accreditation. The resources and 1-1 support is great however there are a few issues. I realise that the system is generic however there seems so much to do for a very small family business and although we only have 4 employees, we had to complete the package for 5 and over. This may just be a wording issue as a sole trader is not technically an employee so this confused us somewhat and was more costly, which we weren't expecting. We welcomed the chance to review our practices and procedures and to show potential clients that we have met the standard required”

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Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation! Sorry to here you came across a few issues if possible it would be great if you could provide more information about your experience at https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 5 years ago

“Quick , easy to understand questions. Help was there if required”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 5 years ago

“Safe contractor was very helpful and patent through my accreditation.”

Helpful Report

Posted 5 years ago

We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review and congratulations on your accreditation!

Posted 5 years ago

“good service, helpful staff, excellent system”

SafeContractor 5 star review on 1st September 2021

Helpful Report

Posted 5 years ago

Congratulations! We're so pleased that you've had such a positive experience gaining your accreditation. Thank you for leaving us a review on your accreditation!

Posted 5 years ago

“1st Class as usual Help is on hand when neeeded”

Helpful Report

Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We're so pleased that being SafeContractor accredited is making a positive difference to your business.

Posted 5 years ago

“We found the service to be very easy to incorporate and the team and auditor who dealt with us were very helpful and efficient.”

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Posted 5 years ago

Thank you for the review and congratulations on your accreditation! We are so pleased that you had such a positive experience with our team.

Posted 5 years ago

“The accreditation process this year has taken over four weeks when in the past it has only taken a day or two. I was contacted by someone from Safecontractor and could have paid a lot more money to get accredited quicker. I find this unacceptable as we have paid several hundred pounds more this year for the accreditation anyway - partly due to an additional compulsory section imposed by Safecontractor. We are a very small company and this is a very expensive outlay.”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Regarding upgrades for packages these are offered to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available. Please do contact your account manager to discuss how we can help you regarding the issues you mentioned, so that we can work with you to make the best of your membership for your business.

Posted 5 years ago

“A bit of a nightmare. After many calls and emails, we established that your IT department couldnt get me on your site to complete the accreditation process. This then had to be done manually which resulted in many more emails and me chasing. I am still unable to get on to the website so I presume that next year I'll have the same problem. The answer to how did I communicate is all 3 options below. When I did speak to people they were very helpful but we were still over a week late in accrediting. The website needs to get sorted, not the customer service.”

Helpful Report

Posted 5 years ago

“Takes far too long to review the assessment”

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Posted 5 years ago

“Efficient, well set out and explained. Quick to reply to emails and extremely helpful. Thank you”

Helpful Report

Posted 5 years ago

“Very helpful staff”

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Posted 5 years ago

“The general questionnaire is quite simple however, this is overshadowed by mixed messages from reviewing staff. After first completion it goes for review prior to final review. At final review different things are picked up. There is also a lack of assistance for contractors to provide the correct information.”

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Posted 5 years ago

“Very thorough but the process was made simple and efficient and would definitely recommend”

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Posted 5 years ago

“Really help full assessor”

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Posted 5 years ago

“I found the whole system supportive and the staff provided sufficient guidance and support when the paperwork got a little confusing. I have no problems with refering any small or large business to use this service. Owen Smorthit BEM, BA(Hons) Ed, M/Syl IOSH, NEBOSH”

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Posted 5 years ago

“Great customer service. Very helpful.”

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Posted 5 years ago

“Everybody I was in touch with was really nice and prompt! Many thanks for Alcumus and SC for the great service! :) KR, George”

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Posted 5 years ago

SafeContractor is rated 4.3 based on 2,756 reviews