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Sainsbury's Reviews

2.3 Rating 1,705 Reviews
C-
Happiness Grade
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Phone:

0800 636 262

Location:

Sainsbury's Supermarkets Ltd 33 Holborn

C-

Customer Service - Average

57.14%
Industry Average
Like, if I need an ingredients in my cooking recipe for dinner that day, I expect the driver will come on time but 30 to 45 minutes, no deliveries yet abd when you call the customer service which is now based overseas, no one can tell what's happening.
posted 1 month ago - Anonymous
I work for the NHS and so have access to the Blue Light Card service, where I receive cashback from buying gift cards to pay for my Sainsbury’s orders.
posted 2 months ago - George M
At 9pm there was no person working on the non self service check out tills.
posted 5 months ago - Norman
At 9pm there was no person working on the non self service check out tills.
posted 5 months ago - Norman
I’ve contacted customer service multiple times and been given different stories each time.
posted 7 months ago - Anna
Dear, Manager's / Customer Service Team, I am writing to formally raise a concern about repeated negative experiences I've had with a staff member named Nella at your store located at 11 Royal Crest Avenue, Newham, London E16 2PG.
posted 8 months ago - SaraEdward
We have been taught to go to self service tills, put our Nectar cards in and receive points for our trouble.
posted 8 months ago - Anonymous
I have been shopping at Sainsburys for many years and am not impressed by their service or food anymore.
posted 8 months ago - Anonymous
Due to adverse weather conditions today ( I'm assuming) I didn't receive my online order. That's okay, I know that can't be helped, but I received no text or e mail to say as such. I called customer service and they said my order was " in transit" so waited in and it wasn't delivered. Don't think I'll be ordering again.
posted 1 year ago - Anonymous
So this poor delivery service will presumably continue.
posted 1 year ago - Michael Rawlings