Login
Start Free Trial Are you a business? Click Here

Santander Reviews

1.3 Rating 603 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.25%
Industry Average
My customer Service rep, Anderson Dalmace, personally helped me through filing a fraud complaint. He could not have been more kind, knowledgable and patient with this senior citizen. Even though the problems started with my own shortcomings, he treated me with compassion and professionalism.
posted 1 week ago - Anonymous
Vania Maria Luis Marquis called me immediately when I sent an e-mail enquiring an urgent matter,aswell as following up to make sure if I needed anything further.Im a South African citizen who has never even visited my roots within the past 23 yrs.My portugeuse is good but not immaculate & everytime ive called,Ive only had kind assistance aswell as fantastic service.10/10.People should share good experiences too….not only bad ones
posted 1 year ago - J Vieira
Last two weeks two different days served me two different staff I am happy with service But But leeds Santander bank staff BINTA really appreciated she is genuine kind and polite specially she have more knowledge sorted my issue I am excited thanks Binta keep it up I give you 5 stars
posted 1 year ago - Biruk
Yesterday I transferred a large amount of money to each of our eight grandchildren and choose to do it by speaking to customer service.
posted 1 year ago - Doreen Smith
I spoke to an agent last week regarding a direct debit and could not fault the service I was given. He was very polite and and sorted out the problem that I had with patience and professionality. Sheila Dutch
posted 3 years ago - Sheila D
Good service
posted 4 years ago - Rajendraravula Ravula
I visited Santander, Eastham branch to deposit a cheque and severed by Tracy Counter Service Advisor she was given excellent great service and she is very friendly and helpful to make me very happy.
posted 4 years ago - Wijay Ragu
Dennis in Glasgow went the extra mile today with his excellent customer service, I needed to prevent a transaction I made mistakenly through ebay, Dennis took me through the stages of how to do this, how kind and patient of him it was quite unexpected, thank you to Dennis I got my refund. Jo
posted 4 years ago - Jo
I want to say a big thankyou to cezary. He went out of his way to help me .Hes a credit to the Bank..His customer service is excellent as is his manner....
posted 4 years ago - Moira
Excellent service all the time
posted 5 years ago - Ofembe