Santander Reviews

“ Poor app, poor website and poor customer service ”

“ Useless customer service. ”

“ They blocked my account then I was told they was shutting my account in 30 days sent my id documents 2 days later not heard anything can't access my funds can't go on my online banking or mobile banking customer service are rude and not helpful at all ”

“ Unable to get any contact response about my one year fixed interest isa which is maturing on April 6th .2024.Rubbidh customer service and rates have decline..Brisn Wright ”

“ Awful service.....can't even be bothered to type my reason as they don't deserve any extra time. Would score 0 if I could. ”

“ Opened a current account, have received a card & pin but I'm unable to register for online banking as the 1st customer service agent said that the wrong DOB was registered, even though I had posted copies of my passport, driving licence & a form with it on, she asked me to call into a branch to confirm my ID which I refused as they already have a copy. ”

“ 3 weeks later the statements arrived by post, I called them and 3 of there phone numbers are not in service? I eventually spoke with a guy that told me that all 3 of my accounts have been closed, They did write to me, however all my money had now been given to charity! from my ISSA Savings and Current Account, How can they do this? I could not believe this. ”

“ Use this bank at your peril. Customer service 0, ability to sort an issue in a reasonable time 0. ”

“ I called the customer service and apparently my account has been closed and they couldn’t provide a reason. ”

“ This bank is the worst bank ever the customer service is poor no one knows the rules and they are rude I’d avoid this bank ”