“If I could, I’d leave 0. Absolutely devastated, ordered these the 27th November and was assured they would be in Time for Christmas, followed this up on a bi weekly basis all the way through to today. No updated tracking throughout and refusing to refund as they’re not convinced the ‘item is lost’ absolutely obscene and I will have no choice but to go to trading standards and attempt a back charge from my bank because they haven’t delivered on the goods.
Never again would I trust this company, I have been more than lenient and understanding over these past two months and they have failed to deliver time and time again.”
“I bought a knife and whetstone for my daughter for her birthday. Nothing arrived. They are very clever on their emails, links to fraudulent DHL website saying your order has been dispatched etc etc. I think the only thing that saved me, and caused me to go full on Sherlock, was that their replies to my emails didn't go into my primary Inbox and so I assumed I was receiving none.
Even worse at the moment, is they can blame delays on Covid and Brexit, causing people to wait even longer, and thus maybe going past the point of getting their money back.
I took up a dispute with PayPal, and thankfully, after the company reply-posted on the dispute my DHL shipping and tracking info, I thought I might look up DHL and search independently, and not using their link on the email. DHL had no record of my parcel. I sent a screenshot to PayPal to add to my dispute...I was panicking at this point that I would lose my dispute because they'd provided this information that I knew was dodgy.
The day after receiving a message from PayPal to wait a bit longer for shipping because it's been shipped and tracking info provided, I sent the screenshot of DHL having no record of my parcel, PayPal ruled in my favour almost instantly, and have refunded me. I'm pretty lucky I reckon.”
“Santokuknives.co.uk advertises itself as a supplier of high quality knives. In reality, it is a UK based online enterprise employing tactics similar to those of Dropshipping. I placed an order believing i was purchasing genuine Japanese chef knives, only to find the same knives, with the same advertising photographs and description, on AliExpress in China for a considerable amount less than what this company charged me. Additionally, it's been 15 days since i placed my order and still nothing has arrived; instead, they have fed me with vague shipment tracking details (presumably to buy time for the items to arrive from China). Please don't fall into the same trap i did. If you don't understand Dropshipping, please read up on it before dealing with Santokuknives.co.uk.”