“It's ok. I don't go anymore after I had a dodgy wet cut (one side had a noticeable zig-zag in it, had to sort it out myself at home) but I do occasionally take my kids for trims and they are patient enough with them. It's a good location and decently priced though.”
Hello
My name is Steph and I am the owner of the salon. I am just emailing to
say thank you for your feedback and to apologise that you did not get the
service that you expected from us.
I really appreciate your honesty, as I would not have known this had
happened unless you had taken the trouble to respond to the review
request.
We always hope that we would get the chance to fix things if something has
gone wrong. As it is probably too late now, is there something else we can
do for you?
Please let me know, and thank you again
Steph
