Sassy Online Reviews

4.1 Rating 509 Reviews
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Happiness Grade
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About Sassy Online:

Sassy Online are devoted to all things sassy! We strive to bring you modern accessories at an affordable price and seek to offer you all the newest, freshest trends for your favourite accessories. We offer a wide range of products, all of which are created with meticulous design and careful craftsmanship and are finished to the highest possible standard.

All of our products are designed and made at Sassy Online HQ in the UK by our production team.

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Email:

customerservice@sassyonline.co.uk

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Refund - Difficult

28.57%
Industry Average
Over a month later issue resolved only because my niece got involved and wrote a shocking review on Instagram I now have the correct product and 50% refund.
posted 3 years ago - Gemma D
The case doesn’t fit my phone and I haven’t had any response to my emails asking for a refund
posted 3 years ago - Anonymous
I placed an order almost 2 weeks ago now and I’ve emailed several times!! And had no response back. I’m no longer interested in your item and want a REFUND and CANCELLATION of the order!
posted 3 years ago - Rawan
not very happy as it took ages to come , can’t even get a refund is ridiculous, high priced for a phone case , not happy !
posted 3 years ago - Anonymous
I ordered a iPhone 11 case and it’s really hard to get on and off I didn’t want a refund
posted 3 years ago - Keava M
Bought the wrong size case initially and contacted you to send it back but had no reply so just bought another size because my daughter was upset. Totally my fault that how do I send this one back and get a refund thanks Andy
posted 3 years ago - The G
Worse company ever, my phone case never arrived so I asked asked for a refund and they started to ignore me emails, as soon as I wrote something on the Instagram page they then deleted the post but did get in contact with me and sort it out. Not sure if it was a general accident or they just didn’t want to give me my refund.
posted 3 years ago - Anonymous
Awful case - not useable - asked for refund and offered same case in exchange (which doesn’t allow you to press the buttons of your iPhone 12 pro.
posted 3 years ago - Amber T
It’s mid November and I placed my order in August, I’m still waiting for the refund of the items I did not receive. Absolute joke, I definitely would not recommend. Don’t care about how large or little I spent, it’s the principle 🤣😴
posted 3 years ago - Lucy C
DO NOT BUY FROM THIS COMPANY- THEY TAKE YOUR MONEY SEND YOU THE WRONG ITEM THEN DONT REPLY TO YOUR EMAILS, RECIEVED THE WRONG CASE 5 TIMES THEY ARE A SCAM!! EVEN THOUGH THEY AGREED TO A REFUND NO REPLY AND NO REFUND!!!
posted 3 years ago - Hannah