“The night guard has honestly been worth it for me. I clench my teeth when I sleep and usually wake up sore, but after using this for the last week I’ve noticed a big improvement in the mornings. Comfortable too.”
“almost didnt order cause of a few bad reviews I read. mine was fine tho and the retainer fits good...for sure recommend and ignore bad reviews...they probably did impressions wrong and it's super simple”
“I was mostly looking for a replacement retainer and didn’t want to deal with an office visit again. Process was easier than I expected and the fit came out really good. Been wearing it nightly with no problems at all.”
“This has been one of the worst customer service experiences I’ve had.
I submitted my impression photos on February 28th. After hearing nothing, I followed up on March 5th. Two days later, they claimed my impressions were approved on February 26th… which is impossible because I didn’t even submit them until the 28th. So right away, their communication/system is clearly off.
I told them I never received any approval email and mailed my impressions out anyway.
Then—nothing. No updates for two weeks. I had to reach out again on March 17th just to find out they received them on March 11th and that it would take 10–14 days.
That timeline came and went with zero communication. I emailed again on April 3rd. Suddenly they respond quickly, promise an update in 48–72 hours, then send a random $10 refund instead of an actual update and push the timeline again.
At that point I told them if it didn’t ship, I wanted a full refund. Funny how it magically shipped right after that.
Then the worst part—the retainers are completely unusable. The top one does not fit at all, and the bottom one has so much excess material along the gum line that it literally cuts into my gums. Painful and unwearable.
Instead of issuing a refund, they hid behind their “60-day policy” and sent a remake that I never agreed to. The remake was even worse than the first set.
I sent photos and videos showing all of this and have still not received a proper response.
At this point, they have completely stopped responding while continuing to send generic messages about “resolving the issue.”
Terrible communication, constant delays, and a product that doesn’t even work. I would not trust this company with your money.
Honestly, I’d be surprised if this review even gets posted since it seems like they filter what gets shown.
Avoid this company.”
“I am just at the first stage of order abd receipt but the shipment did not arrive on the estimated date. The delay created problems as I had to leave on a business trip and have little time now to handle it.”
