“poor comunication, days before they get back on text or email, ghosting me until I dipute service incomplete. I ask for a call, said they would call in 24 hours no response.”
“My order was delivered to the wrong address and I called and emailed to correct this. I was told it was my fault, which it was, but no help was offered. Now it is returned to sender and no one is answering emails. I just need my order shipped back to me. There is not a way to update my address or speak to someone who will help.”
“Very frustrated with this impression kit.
The putty sets way too quickly. On my first attempt, it hardened almost immediately after mixing, leaving no time to place it properly or get an accurate impression.
On my second attempt, the tray did not fit well. It seems like my teeth are too long, and the putty does not cover my gums enough to create a usable impression.
I only have two sets left and still need both upper and lower impressions, so I am concerned I will not be able to complete the process.
I have also reached out to customer service and have not received a response.
Overall, the putty dries far too fast to be workable, making this product very difficult to use.”
“I mistakenly ordered one lower impression kit when I needed both upper and lower impression kit. Customer service helped me to correct this and sent me the additional upper kit I needed.
Excellent customer service!”
“I got this because I didn’t want to go back through a whole office visit just to replace something basic. The process at home was a little awkward for about five minutes, then it was done. Final product feels clean and sturdy.”
“This ended up being easier than I thought. The fit was snug at first but not in a bad way, more like it was actually made for me. I’ve been using it consistently and so far I’m happy with how it feels.”
