“I bought the Stem:bot kit that is advertised as their Kickstarter project, but in practice it is a white-label from a Chinese company. The customer service was responsive until I made the payment… I received a kit with an opened and damaged box. It turned out that the user’s manual is badly written, full of factual and language errors. The software supplied was beyond disappointment. It was just not fit for the age group it was intended for. After quite some research I’ve found the software by the original developers that was well maintained and good quality. With that the kit is finally the fun it should be from day one. I tried to discuss this with SB customer service who were unsupportive and ignorant. Good product from a bad supplier.”
“well here goes, ordered 2x 16gb mem cards waited a few days recieved 2x 8gb cards, contacted seller at 1st was good communication but then things went bad very quickly, instead of doing the easiest thing to help they want me to run around dragging 4 kids on my only day off sunday looking for some were to print the return label then post. after repeating myself in another email i get yet another email asking me to return the 2x 8gb cards in the mail after ive previously emailed twice explaining i am not able to do that so in a round about way knowing i cannot do what is asked and it being the fault of the company not mine ill just have to settle for being out of pocket. beware of this company and its poor customer service”
