“Ordered a product described as 'fine modelling tools'. The product is anything but. As the customer has to pay for postage in BOTH directions I am way out of pocket.
Scarva benefits from having no physical store but passes on postage cost to the individual. The evils of internet shopping. But do we have a choice now?”
“Scarva S-C-A-M-M-E-R-S... BEWARE of doing business with this company from Northern Ireland.
Bought expensive product which was out of stock which was advertised at around £500. After waiting over a month product finally arrived ready for delivery and was billed. Suddenly price rose by £100 because of not being informed that 20% VAT would be added.
At no stage was I informed during purchase until receiving invoice that VAT and postage would be extra. Customer is not aware of extras because it is not possible to order out of stock items on-line therefore they remain unaware. VAT is only shown at later stage when ordering online. All other companies are up front showing next to item if VAT is extra.
Having checked with HMRC they informed me that any company must disclose if they intend to charge VAT. With my order they did not until invoice came through so are in breach of the law.
On the web site prices are displayed minus VAT It is not until you go to payment that extras are added.
Prices are already top end, so adding a further 20% plus delivery makes them ludricously high compared with other online pottery retailers.
A lot of items are out of stock and there's no real clarity when they will arrive.
IN CONCLUSION
If you have endless patience and deep pockets wanting to pay 20% more, then this is a fantastic place to purchase items. I compared other same brand products you can buy on UK mainland and they can also be bought for 20%less with 30% less p&p...
All other companies are transparent with their prices and cost.
These diddlers only disclose information at the last minute leading you to initially think you have a lower price. This simply is not the case so shame on you Scarva.
I for one will be avoiding your dhameful outfit like the plague in future...”
“the best supplier so far, big range, efficient shipping (Ireland to France), and good quality throughout. Would be good to have more extensive information (firing range etc) on all products and prices are a bit steep, but overall excellent”
“This online store has a fantastic range of pottery supplies. I have spent about 200 on glazes, tools, and mediums, and I will continue to shop here. It would be good if they provided more information (about firing ranges, etc) as not all of the information is on the page for each product, but they do a pretty good job of letting you know what you're in for.
The shipping is expensive, so best to save up and do a big order.”
