“Once subscribed, it’s impossible to cancel. Numerous payments taken out of my account! Perfume I don’t want! I’ve asked for refunds. They just close email saying, ‘resolved’. I want to return the perfume and today’s email says I’ll have to return them at my own expense. So essentially be warned!! You’ll be stuck with this for life! Customer service is the worst I’ve ever experienced”
“I have had the previous 2 months deliveries NOT be delivered which were paid for and are still NOT resolved aug and sept. I havr been fobbed off with several emails how its at the warehouse and delayed
I am also seeking advice from the ombudsman as I have tried to get this resolved since the beginning of Sept and have even asked for a refund on the last two occasions. You also had the sheer check to email this morning to say the payment for my subscription failed. I will not be paying for future subscriptions until this is resolved. WORD OF ADVICE STAY CLEAR FROM SCENTADDICT”
“Absolute joke! Never received a single product despite them taking my money fast enough. I called to find out what was happening and was kept on hold for an hour and twenty minutes! 37 customers in the queue in front of me and they have the nerve to say your call is very important to us! Clearly not!”
