Scents at No3 Reviews

Name: Scents at No3
Address: Unit 3 Gladys St, manchester, England
Rating: 4.84

4.8 Rating 2,333 Reviews

96 %

of reviewers recommend Scents at No3

4.8

Based on 2,333 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

Support@scentsatno3.co.uk

Location:

Unit 3 Gladys St,
manchester
England
BL3 2QG

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Scents at No3 5 star review on 4th August 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have changed the formula and they are very bland now, I've bought from them for years but alas they no longer sell my favourite black cherry and they don't respond to my emails asking if they will restock. So looking for a new supplier.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. We truly appreciate your feedback and your loyalty over the years. Providing excellent customer service and going above and beyond for our customers is something we take great pride in, so it’s important for us to address any concerns you may have. Upon reviewing our email history, I found that we received two emails from you last year—one in April and the other in November—both regarding the Black Cherry scent. We responded to both inquiries at the time and have not received any further correspondence from you since then. As you may recall from our responses, we were experiencing stock issues with that particular fragrance oil due to supply problems with our fragrance house. Unfortunately, at the start of this year, our supplier closed down, which forced us to discontinue the Black Cherry scent once our existing oil supplies were used up. We have tested versions of this scent from other suppliers, but so far, we have not found a replacement that meets the high standards we uphold for our products. In regard to the formula, it remains the same as it always has. Our methods and processes are unchanged. The only recent modifications have been to the packaging and the removal of the coloured dye, neither of which affect the quality or performance of the product. We are truly sorry to hear that you are considering switching suppliers after being with us for so long. However, we understand that customers may sometimes choose to explore other options. We do hope that you’ll return in the future and continue to enjoy the scents you’ve grown to love over the years. Once again, thank you for your feedback, and we wish you the best in your search for new fragrances. We’re always here if you need us!

Posted 1 year ago

“Scents wax just doesn’t last long and the black opium one had hardly any aroma at all”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. From the details you've shared, it sounds like the setup you’re using might not be quite right for our wax, which could be why you’re experiencing these results. Black Opium is one of our top-selling scents, widely loved for its strong lasting aroma, which suggests that something is off in this particular case. We work hard to provide the best experience possible for our customers, and part of that includes the welcome email we send after purchase, where we encourage you to reach out if you need any help or have concerns with your order. Had we heard from you, we could have assisted with any issues. We believe with a few small adjustments—like using the correct burner or ensuring the setup is optimised—you would have seen a significant improvement in the wax's performance. We’re more than happy to help troubleshoot further to make sure you get the most out of your purchase. Please don’t hesitate to contact us!

Posted 1 year ago

“Ii bought the candle burner and the glass smashed off the heat within 2 days and I put it in the bin. Really bad quality! The waxes smell lovely tho”

Helpful Report

Posted 1 year ago

“Not strong smells at all had to use the whole bar of wax melt to smell it and didn’t last long”

Helpful Report

Posted 1 year ago

“Really hate to leave a bad review this is the second time ordering- I’m not sure if you have changed the wax or something but of all the 10 scents I have ordered I have tried a snap out of 5 different scents and the scent throw is none existant? I’ve tried fresh linen- after first burn no smell at all. Vanilla- same as above Bum bum- strong lovely smell at first then disappears Pink tulips- one burn then have to change to get the scent Can’t remember what else I’ve tried but all the same problem unfortunately When snapping a piece off it also fell into two pieces- this is classed as a waxident.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We want to highlight that upon order placement, customers receive a welcome email encouraging them to reach out for assistance or guidance should the need arise once orders are received. Our dedicated team is eager to help, and we urge customers to take advantage of this support. Additionally, our website offers a wealth of advice and tips for those who prefer self-help solutions. If you're facing challenges with the scent throw from our wax, it's often related to the setup, and there are simple fixes available. Our Wax remains unchanged from your previous order, as the numerous positive 5-star reviews and feedback we consistently receive affirm its effectiveness. It is in both our and our customers' best interest to maintain a product that has proven to work so well. Regarding the Waxident, it's worth noting that while some companies may sell imperfect Wax Melts as Waxidents, we do not. All our wax is dispatched in flawless condition. As you mentioned, the breakage occurred when you snapped the wax, not that the wax sent in this condition therefore the term Waxident has been used in wrong context. We hope our reply has answered the issues you have encountered. Best Regards Scents@No3

Posted 2 years ago

“Poor quality and a waste of money”

Helpful Report

Posted 2 years ago

We appreciate your feedback and are surprised to learn about your experience. We assure you that we use only the highest quality ingredients, consistent with your previous order. Our commitment is to provide our customers with the best products, which is reflected in our customer 5 star reviews. We apologise on this occasion you were dissatisfied with your order.

Posted 2 years ago

“Only last one short burn”

Helpful Report

Posted 2 years ago

Thank you for trying us, we have a lot of information available in the customer care section of our website which you may find helpful in achieving a better melting experience 🌸

Posted 2 years ago

“I cannot give a fair review as I'm still waiting for my order 10 days after placing it.”

Helpful Report

Posted 3 years ago

We are sorry to see this review Karen, as you are a returning customer & know the reasons behind your order not being with you are due to the strike action by Royal Mail & them directing it to the wrong sorting office, I just want to clarify the timelines since you placed your order as when working out timeframes, we do it in working days: Order placed on the afternoon of the 24th of November We were unable to dispatch on Friday 25th November due to Royal Mail strikes & no collections Order was collected around 4pm when normal service resumed on Monday 28th Unfortunately, Royal Mail directed it to the wrong sorting depot however did acknowledge this straight away & redirected it Wednesday 30th & Thursday 1st Royal Mail were striking again As I have just outlined in an email to you, your parcel has actually only been in the system for 2 working days due to the disruptions, it's a shame you didn't save the review invitation until you had received your order then you could have reviewed the products, not the service from Royal Mail which now, reflects poorly on us as a business & the service we provide to our customers

Posted 3 years ago

“The smell isn’t very strong and only lasts a few hours.”

Helpful Report

Posted 3 years ago

We can see your order contained a selection of our best-selling scents which receive 5* reviews time & time again, making them our best sellers. Please visit the customer care section on our website which offers some great advice on melt setups & the environment our wax is being melted in, if you follow these guidelines you will achieve the same results as hundreds of other happy customers, thank you for trying us.

Posted 3 years ago

“Couldn't smell the scents when melting very disappointed”

Helpful Report

Posted 3 years ago

Hi, We can see you ordered the perfume/Aftershave and Bestsellers bags. It seems strange that you have had such a different experience as so many others receiving the same products. If you wanted to check out our customer care section it may help you achieve the same results.

Posted 3 years ago

“Scent never lasted very long”

Helpful Report

Posted 3 years ago

We are sorry our products have not met your expectations, we do advertise that our wax cups on average last between 16 & 24 hours therefore if yours have lasted 2 days they have actually lasted longer than advertised, we apologise if you was expecting more from them

Posted 3 years ago

“Can’t smell wax melts baby powder and lavender chamomile &vanilla”

Helpful Report

Posted 4 years ago

We are sorry you have left us a 1 star review without contacting us first to discuss any issues you may be experiencing with our wax, Baby powder is one of our best sellers therefore it would be strange for you to achieve different results to hundreds of other customers, the likely cause for any scent throw issues will be the set up being used,we would be happy to offer advise via email if you would like to contact us, alternatively you can find information on our website which offers advise on melt set up’s to use for the best results

Posted 4 years ago

“Not yet received my products”

Helpful Report

Posted 4 years ago

Good Evening Jill, we are sorry you felt the need to leave us a 1 star review without contacting us first regarding the delivery of your order, we have tracked your order using the Royal Mail tracking number which you received from us via email on the 29th of October when we despatched your order, the information Royal Mail have provided states your order was left in the designated safe place which you have agreed with Royal Mail on the 1st of November at 8.57am, you will also be able to see this if you logon to your tracking, a photograph taken by Royal Mail at the time of delivery is also available to view, a card advising of your delivery was also posted. We would have been more than happy to help you with the above information if you had contacted us first before you felt the need to leave us an unfair review.

Posted 4 years ago

“Smelled amazing when I opened the box however left disappointed when burning them. They don't release much scent at all. I bought 10 bars and have tried at least half of them.”

Helpful Report

Posted 4 years ago

We are sorry our melts did not meet your expectations, we do have a couple of blogs with advice on how to achieve the best scent throw from our products which maybe of help and enable you to achieve the same results as our other customers. Thank you for trying us

Posted 4 years ago

“Bought the snap bars and the first one I tried was Love Potion which appears to have no scent whatsoever. Could only smell it when got right up close to the melter!! Very disappointed Smells nice in the packet but nothing to smell when melting!!”

Helpful Report

Posted 4 years ago

Scents at No3 is rated 4.8 based on 2,333 reviews