Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent all the shirts back...collar size was perfect but the shirts were massive!!”

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Posted 5 years ago

“See review already sent”

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Posted 5 years ago

“Up to recently I have been very pleased with your products. I have just returned a Melton Fleece to you order number SC113988. I have written to you on your helpline. Nobody has written back to apologise for a poorly designed fleece. I am normally a size 10. I ordered a 12. The sleeve is so tight under the arm it was very uncomfortable and nothing I felt I wanted to wear.”

Helpful Report

Posted 5 years ago

Hi Jill I'm sorry to hear this. I have sent you an email so we can get this resolved for you as we havent been able to find any correspondence. If you would prefer to talk to us over the phone please do call us on 01572 772480. Regards Schoffel Customer Service

Posted 5 years ago

“Very excited when gilet arrived only to find that it is 3-4” longer than the last one. Also the fabric feels thinner and less good quality than previously. As it is ridiculously long i will be returning the item. We checked the product with a local store who said the length has been an issue for them this season. Rather sad as the last one was fabulous.”

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Posted 5 years ago

“Bought two shirts the same size but unfortunately your size controls don’t seem to work as both labels read 17.5 one fitted the other was 3 sizes too big. Very poor Schoffel”

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Posted 5 years ago

“Parcel force is utterly useless. Gives no ETA and will not drop off at local Post Office as parcel too large! Size chart is pretty useless. It cost me £8+ to return a wrong sized one. No wonder Schoffel does not offer free return postage as they would be bankrupt! Best to go on the website of a retailer they supply. The gilet, when it FINALLY arrived, is superb.”

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Posted 5 years ago

“The quality is great but the sizing doesn’t work for us - please do smaller sizes for men’s and women’s clothing. Please add a women’s size 6 for coats for those of us who are shorter/smaller. Thanks!”

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Posted 5 years ago

“My husband gave this yo me after I commented how nice it looked in s picture at Gleneagles, I was thrilled, until I put it on. The fabric is odd, it’s too boxy, and the collar is too high and digs in under the chin even when it’s undone . It was intended for shooting but the arm holes are too small and restricts movement, I have other schoffel gilets and they fit so much better, needs a serious rethink and as he bought it direct we have to pay to return it !! Will never buy direct again v v poor.”

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Posted 6 years ago

“Expensive item, Schoffel charged for postage and then I had to pay to return gilet at a cost of £8. The 22 size ordered would not have fitted a size 12. Disappointed in what I thought was a quality company.”

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Posted 6 years ago

“Selected "Next Day delivery" and also paid extra for the service, only for the product to turn up a week after placing the order.”

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Posted 6 years ago

“Unfortunately you sent me the wrong size and there is no chance to exchange before Christmas!”

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Posted 6 years ago

“The delivery was very prompt, but the sizing seemed wrong i.e. I had previously bought a size 12 for my wife and this was a size 14 for her mother, but it was too tight for my wife. My wife's size 12 bought only this year, has also come apart at the seam between the collar and the body, which suggests poor workmanship. I had to return the size 14 and ask for a replacement size 16”

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Posted 6 years ago

“I've had a Marlborough Fleece Jacket for around 9 months now and while it looks very smart, and it is incredibly comfortable, I do not feel that the quality has been as high as my previous Schoffel purchases. Despite only seeing light wear, the knitted/textured outer material is covered in bobbles and loose threads and looks, quite frankly, tatty. I'm very disappointed with this purchase as my other Schoffel fleeces have worn very well.”

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Posted 6 years ago

“Returned a coat for replacement, as it’s too small, on the 5th December. It was signed for on the 6th. I rang to make sure that they had it and to ask when the replacement would be sent. I was told to expect an email on the 7th. Still waiting for news.”

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Posted 6 years ago

“Eye wateringly expensive. No discounts on Black Friday. No introductory discount to initial sign up first order. Dissapointed.”

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Posted 6 years ago

“Disappointed.. Paid extra for next day delivery, 3 days later I've still not received my order...”

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Posted 7 years ago

“Ordered and paid for Next Day Delivery on Friday and still no sign of it arriving. Wouldn't have paid extra if I had known that next day delivery doesn't actually mean 'next day delivery' slightly misleading.”

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Posted 7 years ago

“I order and paid for next day delivery, still have not received the product 6 days later.”

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Posted 7 years ago

“Well I have two Cottesmore fleece jackets size 42 which are ample size , I have received today a size 44 new fleece same style but this fits more like a 40 When comparing dimensions the new Cottesmore 44 is much smaller than the 42 If I go up to a 46 the sleeves are going to be dragging on the floor Answers please”

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Posted 7 years ago

“Paid for next day delivery and 3 days later still hasn’t arrived however I understand that it’s DPD’s fault”

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Posted 7 years ago

Hello Michael Thank you for your review. I am sorry that you didn't receive your parcel next day. I have tracked your parcel and it has been delivered and signed, I trust this is the case. I will refund the difference you paid for next day. I am sorry for any inconvenience caused. Kind Regards Emma

Posted 7 years ago

Schoffel is rated 4.7 based on 4,758 reviews