Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for the delivery and can't track it on parcel force So not so good thus far”

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Posted 9 years ago

“As I am still waiting to receive my order it is somewhat premature to be asked to write a review, hence the very poor rating”

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Posted 10 years ago

“I ordered a hat on 12/15/14 and received it on 12/29/14. Considering that it was being shipped from the UK to Alaska, I understood the delay in shipping, but the website gave no information on how long the shipping would take nor choices to make a speedier delivery for Christmas. The hat was delivered in a box that was 21x14x4 and the hat was smashed to fit the box. It had no support to help it keep it's form and after a week of attempting to see if it would resume it's form, I am returning it. The box contained the hat, a catalog, the return policy and receipt. There was no packaging and the hat migrated around in the box when I picked it up. This was the worst packaging job I have ever seen in my life. Used items I have purchased on ebay are better packaged and arrive in great condition. I contacted Heather Potticary (Customer Service Manager) on 12/30/14 letting her know the condition of my item and that I was going to see if it would return to form or return it. She never responded to the email. I expect to be fully reimbursed, which would include the cost of the hat, the shipping form the UK and the cost I will incur when I ship the hat back. I would have been very happy if the hat had not been destroyed in the shipping. Considering that I have not heard from the company in regards to my email, I am not confident in my reimbursement. If this issue is remedied, I will gladly write a new review.”

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Posted 10 years ago

“I would like to be able to write a review but, unfortunately, Schoffel sent me the wrong product. This was extremely annoying because it was a Christmas present for my wife and now has to be returned to be replaced with what I originally ordered. Disappointed.”

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Posted 10 years ago

“I would be delighted to write a review if the goods had arrived”

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Posted 10 years ago

“The worst ever ! Paid for express 24hr. Still not received been 4 days so far”

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Posted 10 years ago

“The size of the gilet was extremely small very disappointed !”

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Posted 10 years ago

“I ordered a Nelson jacket. Schoffel sent a Manton coat. Schoffel agreed to send a Nelson in advance of my returning the Manton, which did go some way to improving the situation, but all rather irritating.”

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Posted 10 years ago

Schoffel is rated 4.7 based on 4,758 reviews