Schuh Reviews

“ Customers should be aware that even minimal signs of testing footwear may lead to returns being refused, and there is no independent review of decisions. ”

“ My daughter returned a pair of boots for a refund. Schuh sent her back a parcel with a different pair of boots in not her size and says this is what she returned, so refused refund. Original boots returned were Timberland at £125.00. She has asked they check weight on her original return label but they point blank refused to help in any way. I would suggest Schuh review it’s system for returning items as it looks as though someone in returns has a new pair of Timberland boots for nothing thanks very much! ”

“ Schuh sent the wrong shoes (ordered women's, received men's). But Schuh doesn't offer free returns so had to pay out of my own pocket to return these. I should not be covering costs for their own mess up. ”

“ Delivery service was excellent but not impressed that I had to pay over £6 to return the boots. This was second class too ! In these times, when it is not safe to return to stores, you would think that Schuh would offer free returns like other high street brands. ”

“ for selling you a product, absolutely terrible for returns. ”