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Scootaround Rentals Reviews

4.5 Rating 2,194 Reviews
88 %
of reviewers recommend Scootaround Rentals
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Location:

7703 Kingspointe Pkwy #400,
Orlando
Florida
32819

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Scootaround Rentals 1 star review on 30th June 2024
Doc Graves
Scootaround Rentals 5 star review on 1st November 2023
SUSAN HOLLENSBE
Scootaround Rentals 5 star review on 1st November 2023
SUSAN HOLLENSBE
Scootaround Rentals 5 star review on 8th October 2023
Sandra Smith
Scootaround Rentals 5 star review on 10th September 2023
KERRY MCCRAY
Scootaround Rentals 5 star review on 10th September 2023
KERRY MCCRAY
Scootaround Rentals 5 star review on 10th September 2023
KERRY MCCRAY
68
Anonymous
Anonymous  // 01/01/2019
I was not pleased with my recent rental. I just completed the survey sent to me but felt I should follow-up with the following remarks. Being given better equipment to use. The scooter would not stay charged after leaving the cruise vessel. I know that the country that I was visiting is not flat land and I expected reduced battery life, but even with charging overnight, I had to push the scooter back to the ship on multiple occasions. The battery showed fully charged upon disembarking the ship, but within 30 minutes, it would be dropped down and show only approximately a half charge. I turned the speed knob almost completely too slow, as the terrain was not level, but this even didn't help. My guess is that the problem lies in the temperature difference. When leaving San Francisco, the outdoor temperature was around 90 degrees and the high temperatures in Alaska and Canada was in the 50's. I own a Victory 10 (4-wheel unit) and have never experienced these problems until the battery begins to fail. I assume that was what was occurring with your scooter. I received the following email on 05 September of last year (2022): “GOOD MORNING MR. BROOME I WANT TO APOLOGIZE FOR ALL THE INCONVENIENCE CAUSED DURING YOUR TRIP. THAT IS NOT WHAT WE STRIVE FOR. I HAVE REQUESTED TO REVIEW FOR COMPENSATION WHICH MAY TAKE APPROXIMATELY 7-14 BUSINESS DAYS. THANK YOU VERY MUCH FOR YOUR PATIENCE. IF YOU HAVE ANY QUESTIONS. PLEASE CALL 1-888-441-7575. THANK YOU YESENIA” And have never received any further comments or information. I will definitely “NEVER” recommend your services to any of my other disabled veteran friends, nor anyone else for that matter. Your services “SUCK” and your customer service are even worse. I depend on a mobility device to get around and I know that you are in business to make money, but if you don’t maintain or replace your equipment when it is worn out (I also know that when a scooter is maintained as with the one I rented, that is just money in your pocket) then the disabled are abused as bad as if you were physically abused. Your entire business is built to serve the disabled, but you are definitely not doing your job. The disabled are doting on you to provide them reliable services and you are not doing the job.
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Posted 2 years ago
Perfect timing & amazing product!
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Posted 2 years ago
I use scootaround when going on cruises. They meet you when you get there and meet you when you get back. Couldn't ask for better service.
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Posted 2 years ago
My scooter was waiting for me in my stateroom and was easy to maneuver on the cruise ship. Comfortable to sit in and easy to charge. All that I needed for the 2 week cruise was right there. Will rent again from them!
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Posted 2 years ago
Easy to arrange, easy pickup and drop-off, good equipment.
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Posted 2 years ago
Great scooter. Dependable company.
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Posted 2 years ago
Helpful staff and no problems all around
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Posted 2 years ago
Good service
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Posted 2 years ago
Everything went great!
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Posted 2 years ago
Excellent service and product.
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Posted 2 years ago
They must be good. At the end of my month long rental period I purchased two scooters from them.
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Posted 2 years ago
Picked up /returned at store location. Employees explained scoot rental and were very professional. Rental return was very easy. Will definitely rent again when visiting.
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Posted 2 years ago
Love that they drop off and pick up to most any location and great prices!
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Posted 2 years ago
My rental was very satisfying. Portable scooter was excellent.
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Posted 2 years ago
Convenient pick up and drop off. Wheel chair was comfortable and easy to maneuver around.
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Posted 2 years ago
Recliner was ready and waiting in our cabin .
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Posted 2 years ago
scooter was waiting for us at our room and was a huge help during our vacation
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Posted 2 years ago
This scooter was WELL used. There were scratches, a bumper that came off, the front and rear horn, and light did not work. I think your maintenance needs a kick in the butt.
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Posted 2 years ago
I enjoyed the scooter. It helped me to get around during my convention. The only problem was when I picked it up from the front desk at the hotel, it was not charged. The person with me had used one before and knew we could push it. We pushed it to my room and charged it.
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Posted 2 years ago
Thank God for the scooter! I would not have been able to get around the cruise ship without the scooter. The scooter was in good condition and ready to be picked up at the cruise ship. Thanks for a great service.
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Posted 2 years ago
Scootaround Rentals is rated 4.5 based on 2,194 reviews