Scootaround Rentals Reviews

“ Had problem with wheel chair. Informed you and no refund. ”

“ I expect to receive a full refund and an apology for the terrible service I received. ”

“ The scooter would not charge and company never replaced or refund my payment. Vacation time in Chicago ”

“ Battery was bad. Equipment still had trash in it and was obviously not cleaned. Wrong Scooter delivered. No one knew how to get the app to work for locking. Then decided I didn’t call daily to tell them about the issues so did minimal refund. Used it once for an hour. What a joke ”

“ The same day I receive my scooter and road it onto the ship the scooter controller was not working. I had to wiggle the key several times to make it work. This happened the whole time of the cruise until the day before the ship was returning. I notified ScootAround before we left sail they said I would get another scooter but we sailed and I didn’t get a replacement. The day before my departure is when I noticed a scooter sitting in the corner and I asked the receptionist if belong to anyone and they said it didn’t. I received a partial refund for only one day I was supposed to receive much more and I haven’t heard any Thing about it since ”

“ Got you scooter the first day of the cruise to the Mediterranean. Your scooter would not fit into my cabin. Called you and you told me that you would send me a u-tube video on how to disassemble it. I did not have the internet package to receive a u-tube video. So I was to take it apart every day, store it in my cabin, and reassemble it in the morning. Then we took a shore excursion, there is no way of using your scooter in the Mediterranean, everything is uphill, using steps. Your scooter does not go upstairs!!! One of the excursions was using a tender to shore, no way to put your scooter on a tender to shore. Called again and they told me no one checked out shore excursions in the Med. Would not refund my money and I will NEVER use your service again!!!! ”

“ Rented a wheelchair for a cruise and once on the ship, we folded the chair but it wouldn’t unfold. We reported to scoot around as the wheelchair was completely unusable but we never received a response or even a partial refund. ”

“ Got on the cruise the scooter stopped working, had to call while on the cruise and according to the beeps the scooter needed service. Had to rent a wheel chair from Carnival for the rest of the cruise. It took two weeks to get a refund, but they did not refund the $75 I had to pay Carnival for the wheel chair. ”

“ The chair we rented got broken and they couldn’t provide another one because it was on a weekend. Then they told me I would get a refund for the half of the amount I paid (the time I couldn’t use it), but I never got my money back. I sent several emails but never got an answer. ”

“ Scooter could not fit in cruise cabin as told it would and couldn’t use it during cruise. Could not contact anyone while on cruise and was refused a refund of any kind. ”