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Scottish Widows Reviews

1.1 Rating 101 Reviews

1 %

of reviewers recommend Scottish Widows

Company Reviews

1.1

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Scottish Widows 1 star review on 10th August 2023

Scottish Widows 1 star review on 29th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is some years20 years back: This was mortgage insurance: my wife declared an incorrect body weight, as women like to do and when she died suddenly, in her 50s they refused to pay off the mortgage. You get a letter from their "hit squad" signed Storm Joy. they go through all of the claimants medical records for a loop hole, they don't pay, if they find one and the premiums are returned and you are screwed. Took me years to pay it off.”

Posted 1 year ago

“I took out a pension with Lloyds in the 90s. I moved countries so stopped paying into it, a fact that I’m very relieved about. A few months ago, just before my 60th birthday, I started the process of withdrawing the funds. It was s painful process with lots of repetition and red tape but I finally got to the last step, which involved supplying banking details. I was told I’d have the money in 10 days, right before Xmas. On the 11th day, I called to be told they were running behind. On the 13th day, they said that it was actually 10 working days. A couloir of days later, I was told that it could take longer because I was overseas. On day 26, I got a call from them stating they needed a bank statement for the bank account I’d provided. They said they’d emailed this request. No, they hadn’t. I provided the requested information only to be told 4 working days later that it wasn’t in the right format. They needed me full name (not just the initial for jr middle name and address. Well, my bank didn’t produce the statement or confirmation latter in exactly this way. With Xmas and New Yeats, it took me two weeks to get them to create a custom letter. I provided this to SW two weeks ago and am still waiting on a response. When I send an email, I get a message back saying that it’s been rejected. The phone queues are so long that I run out if airtime before getting through. Their numbers aren’t toll free and each call costs me a month of local calls. I live in a third world country where so much doesn’t work. Still SW takes the cake for outdated technologies, incompetence and, worse of all, a callous disregard for their clients. It’s shocking that they’re allowed to take money from people.”

Posted 1 year ago

“I moved jobs in Sept 22. My employer has a pension with SW. I filled in forms my employer sent and these were sent over to SW - 3 times now as of yesterday! My employer has made 2 monthly contributions on my behalf so far (Oct and Nov). However, SW have no policy number for me having emailed, filled in forms and spoken to them on the telephone countless times since i started my new job, its now 07 Dec 2022. I was given a different email address today to contact: lpc.aftersalesATscottishwidows.co.uk I was unable to deliver your message to the following addresses: lpc.aftersalesATscottishwidows.co.uk Reason: 550 #5.1.0 Address rejected. All I want is the number so I can transfer my previous employment's pension in. If I had a choice I wouldn't have a pension with this company - if you do have a choice AVOID”

Posted 1 year ago

“The waiting times for the phone to be answered to existing clients is ridiculous 35 minutes only, then informed new arrangements will be confirmed in 26 working days”

Posted 1 year ago

“A bunch of charlatans. A policy on my Father’s life that despite approving for payment they refuse to pay out. Complaint system is useless and just gets ignored. No call backs, no emails. We are owed thousands of pounds which they refuse to payout. We are not alone in getting this treated not, there are hundreds of similar cases. Steer well clear of this organisation.”

Posted 1 year ago

“I want to know why Scottish Widows removed my access to On-line WITHOUT informing me, disgraceful, not only that but I called today, was left listening to a phone ringing for 26 mins and NO ONE answered, what the hell is going on there??????”

Posted 1 year ago

“Suffered the loss of my wife and mother of my children in July 2022 dealing with this excuse of a pension provider has been very upsetting to say the least. Kirsty McClellan in particular has been misleading and dishonest in particular and obtaining payment has been incredibly difficult. I would not consider this company in any circumstances!”

Posted 1 year ago

“I have read many of the negative reviews on this company . I will be fair in my comments . They really are as bad as they're being portrayed . If you can , steer clear .”

Posted 1 year ago

“This is a shambles of a company, they care nothing for their clients and treat you with utter contempt, their call desk is rubbish, hold for hours and get transferred from pillar to post. Take systems offline before any replacement and then wonder why they are inundated with calls. Avoid at all costs otherwise blood pressure and stress make a pension policy superfluous. You have been warned.”

Posted 1 year ago

“Absolutely disgraceful company.43 days to transfer one pension into Scottish widows .Many hours on the phone ,terrible customer service .AVOID .”

Posted 1 year ago

“I have had Life Insurance with Scottish Widows for over a year now. When I took out the policy last October they promised me a WILL Kit and a £50 Amazon Voucher which I never received. I just phoned enquiring about the whereabouts of the promised Voucher and was told to provide proof of that promise! How disgusting!! I'm appalled. I requested to speak to the Manager and was placed on hold for over 30 minutes. Typical! False promises. A long waiting time. Imagine if I had to make a claim!! They are quick at taking my money every month. Not once have I refused them my money. I'm feeling totally disgusted. Where is the honesty and integrity of these Companies nowadays? I have lost all faith in humanity. Now going to swap over to another company. Will NOT recommend Scottish Widows to anybody.”

Posted 1 year ago

“I have been battling Scottish Widows for years. Trying to gather information on 20 years of acknowledged hidden/misleading fees. Grrr! So to add weight I started a Scottish Widows Complaints group on FaceBook. Am trying to get a louder voice.”

Scottish Widows 1 star review on 29th August 2022

Posted 1 year ago

“Taken 2 days to get through and 2 hours on phone today speaking to people who don’t have any idea or knowledge of what you are asking them . Disgusting service .”

Posted 1 year ago

“I now live abroad so did my sister who passed away years ago. I found out there were funds for me. It has been 9 months now trying to get my funds, to no avail. Customer service is terrible, you can't get thru, you can't speak to department managers, they lie just to get you off the phone by making false promises. I don't know why this company is still operating. I am not generally a review writer but felt the need to with this one. Very frustrating!”

Posted 1 year ago

“I am not happy because I had all form 100% and sent them but I hadn’t heard from them for long time. I haven’t received my pension money for over 15 months They are very poor service. I had asked financial and they help me but I have pay”

Posted 1 year ago

“Absolutely shocking company not only is it impossible to sort issues out over the phone the online service is terrible not just that they have closed my account because I transferred some funds to another pension provider! Why would I close my account my employer pays money in monthly”

Posted 1 year ago

“Scumbags and fraudsters that's what Scottish widow is. Transfer the fund a week after the annual statement and the amount transfer was around 20% less!!!!! No chance to talk to anyone and proper scumbag company.”

Posted 1 year ago

“Unfortunately not an option for zero, listen to the reviews people, shower of crooks in this company. They will do everything they can to avoid paying out any money from your pension. How this company have not been brought yet I will never know, it’s disgusting and they are destroying peoples life’s and retirements”

Posted 1 year ago

“I reported my fathers death to via my bank at the end of March requesting that his life insurance policy be redeemed. 3 months and 3 complaints later and I have not even managed to obtain a claim form from . Disgusting behaviour especially during a bereavement which is a bad enough time without this extra hassle. Scottish Widows openly admit that it is not their policy to talk to other departments within their own organisation. Agent stated “Departments do not talk to each other so messages left with customer services will not be address even when escalated as a complaint for the 3rd time”.”

Posted 1 year ago

“Tried to bring my SW policy to Pension bee, SW responded saying they didn't have a pension for me. Nothig but delaying tactics, this company is a gangster organisation do not go near them under any circumstances.”

Posted 1 year ago

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Scottish Widows is rated 1.1 based on 101 reviews