“I purchased tickets through SeatGeek in October 2025 for an event scheduled in April 2026. These tickets were intended for hosting clients of the company I work for. Unfortunately, in January, our client informed us they would no longer be able to attend. As per our company policy, unused tickets must be refunded and the cost must be returned to the company.
I reached out to SeatGeek in January and have contacted them dozens of times since, but have received no solution. SeatGeek refuses to provide the tickets until the day before the event and will not issue a refund. Not providing tickets until the day before the event leaves us no time to resell them and recoup our costs. Their refusal to offer a refund for a purchase under these circumstances is unacceptable and irreprehensible.
SeatGeek has an entire platform and could easily resell these tickets within a week, especially since this is a sold-out event. BEWARE—never use SeatGeek. This company should be shut down immediately.”
“On 1/16/26 I purchased 10 Sixers tickets for our son and some teammates, wanting to surprise a teammate who was diagnosed with cancer, he’s 14. On 2/19/26, game day, we still had not received the tickets. In the morning, 9:00 EST, I reached out to Seat Geek. Jesus, the rep, told me not to worry, the seller was working on the tickets. At 2:30 PM EST, I messaged him again telling him we were ready to drive 2.5 hours each way, and still didn’t have the tickets. We arrived in Philadelphia, sat down at a restaurant to eat, and at 5:02 PM EST, I messaged him again. At 5:12 EST, he messaged me saying I was receiving a full refund. We rented a van, drove 5 hours (round trip) and never received our tickets. I have tried to reach Jesus and he has never again responded. I’m so disappointed that our son and his teammates, trying to lift up their sick teammate, had to deal with this. I spent $1,600 between the tickets and parking, and I have now been ignored by Seat Geek. How can any company do business like this??”
“I reached out to them. From the beginning. They were professional, clear in their communication, and truly listened to my concerns. Throughout the entire process, I felt informed, supported, and respected. Everything was handled efficiently.”
“I would never ever buy tickets from these thieves. They give stealing a whole new name. Don't ever buy tickets until you have done all your homework!! The mark up is as high as 500%. That's stealing!!! I wanted to give them 0 stars but they make you give them at least one.”
