Sebastus Sailing Reviews

Name: Sebastus Sailing
Address: 5, Rotenrainstrasse, 5, Rotenrainstrasse, Jona SG
Rating: 4.90

4.9 Rating 77 Reviews

99 %

of reviewers recommend Sebastus Sailing

Company Reviews

Info

About Sebastus Sailing:

Sebastus is about creating a bespoke sailing experience that is tailored to your needs. We pride ourselves on being the leader in the industry and as such, we strive to share with you our passion and everything we are passionate about when it comes to sailing, adventure, and experiences that will last you a lifetime.

Visit Website

Phone:

+385956687012

Email:

info@sebastus.com

Location:

5, Rotenrainstrasse,
5, Rotenrainstrasse
Jona SG
8645

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Sebastus Sailing 5 star review on 26th September 2022

Michelle

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sebastus was very helpful in allocating sailboat for us. Good initial service. However, when we arrived on island close to sailboat base we realized that Sebastus had little control over the actual quality of the sailboat that belong to a 3rd party yacht owner company. The local transportation service to sailboat base also failed completely. We had to charter local taxi on the spot. Arriving at the sailboat base we experienced 2+ hours of extra delays due to delayed vessel cleaning service and failures in the anchor winch mechanics. We had paid a premium to charter a new sailboat . However, the actual sailboat suffered from non existent maintenance. Lots of equipments like sails, anchor handling, and furniture suffered from poor conditions after extremely heavy wear and tier over the last 4 years of operations. Some international safety equipment was also missing, like storm sea anchor. Vessel owner just pointed at the sun when I asked for this safety equipment. The sailboat quality did not match the pictures in the charter prospect and was of course way below our expectations.”

Helpful Report

Thank you for taking the time to share your feedback regarding your recent sailing experience with us. We value your feedback as it helps us improve our services. As we take pride in offering excellent customer service, it's disheartening to hear that your experience took a different turn afterwards. Please accept our sincerest apologies for the inconvenience you encountered during your trip. Should you be willing to get in touch with us via email, we can prioritize taking direct and concrete actions that cover updating and maintaining accurate listings to set the right expectations for our customers. In addition, we will be reviewing our relationship with the yacht owner and implementing stricter quality control measures to prevent situations like the one you encountered. Once again, please accept our apologies and thank you for bringing them to our attention.

Sebastus Sailing is rated 4.9 based on 77 reviews