Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only bought replacement pillow cases because the original ones were poor quality and the duvet cover was still in decent shape. Won’t be buying anything else from you. The reason why the pillowcases needed replacing was because a button on the duvet cover snapped in half in the washing machine (on second time of washing) and pulled threads in the pillowcases. Your online reviews are unreliable as I posted a negative review at the time of original purchase and it was never published.”

Helpful Report

Posted 5 years ago

Hello Susanne We hope that you are having a lovely day so far - thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Duvet Cover you purchased a couple of years ago, is not wearing well, please forgive us. I will be in touch with you to get this sorted out, please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Our first order arrived damaged, the fabric had large bleached areas in the dye. It was speedily replaced, the second duvet cover had a significantly large fault in the weave, like a long tear. This is just so disappointing. I would not expect any quality product to have such faults. I assume this company has very little quality control. This should not happen at all, especially when I am led to believe I am purchasing a top quality product. Cannot recommend this company at all.”

Helpful Report

Posted 5 years ago

Hello Sue Thank you for taking the time to review your order with us. We are so very sorry to hear that you have revived a further fault - this is not good at all, and all of our items should have been checked at the factory and also before re-sending a replacement, please forgive us. We would really like to fix this for you, i will be in touch via email to get more information of your order. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“First order from Secret Linen Store, received linen pillowcases but returned due to poor quality. Refund requested and purchased alternatives elsewhere. Almost find the contents of the communication child like and comical.”

Helpful Report

Posted 5 years ago

Hello Mark Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the 100% Line Pillowcases were not quite right for you, please forgive u . We have received your return and processed the refund for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Duvet cover too big and wonky stitching on standard pillow cases. Oxford pillow cases are massive, way too big for any pillow”

Helpful Report

Posted 5 years ago

“I placed my order on 28th December 2019 and have yet to receive and further communications beyond confirmation of order”

Helpful Report

Posted 5 years ago

Hello Jennie Thank you so much for taking the time to chat with me today. We are so very sorry once again to hear that your parcel did not arrive with you, please forgive us. We will be working with DPD to get this sorted out. I have resent your order out today and this should be with you tomorrow, i will keep my eye on the tracking to make sure this get to you safe and sound Once again we are so very sorry. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I spent a fortune on dark grey linen bedding, treating myself, but holes appeared after the first wash and at each one subsequently. I have ended up with an overpriced dust sheet.”

Helpful Report

Posted 5 years ago

Hello Danielle Thank you for taking the time to review your order with us. We are so very sorry to hear that the Linen set has not worn well at all, please forgive us - we will be in touch with you to chat this through and get this sorted for you. Kind and Comfy Regards Jodie

Posted 5 years ago

“Terrible returns policy. Wont be shopping here ever again”

Helpful Report

Posted 5 years ago

Hello Scott Thank you so much for taking the time to review your recent purchase with us. We are so very sorry that we were unable to refund you for the used bedding items that were returned to us, we have refunded the pennies for the unused items that were returned in the same parcel. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Very disappointed - placed an order over two weeks ago and still havent received it, so cant comment on quality of goods but service rubbish☹”

Helpful Report

Posted 5 years ago

“Terrible, came with a hole in the pillowcase! I've sent an email requesting refund and I've had no reply despite having spent over £200 on bedding.”

Helpful Report

Posted 5 years ago

“So far I've not been able to use my quilt (if in fact it has been delivered) due to being in hospital. I had hoped it would have arrived early last week, but no such luck. There would have been plenty of neighbours to take a parcel in for me. I tried tracking my goods via PDP but the driver appeared to be stuck in Birmingham for at least three days. All this leads me to never again want to use the Secret Linen Store or to use PDP as parcel carriers.”

Helpful Report

Posted 5 years ago

Hello June Thank you so much for taking the time to review your latest order with us. We are so very sorry to hear that you have had a problem with the delivery of your order, please forgive us. Our Bedding items (Duvets, Pillows and Toppers) will take up to 2 weeks to get to you as they are all made to order. We are so very sorry to hear that DPD had your parcel for longer than expected. We will be in touch with you today to make sure that you are Snug as a Bug in your new bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Never buy here anymore. The quality of the product is really bad.”

Helpful Report

Posted 5 years ago

Good Morning Lucas Thank you so much for taking the time to review your latest purchase with us here at Secret Linen Store. We are so very sorry to hear that the White Linen is not quite right, please forgive us. We will be in touch with you today to get this sorted out for you. Please do let me know i if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Incredibly disappointed with horrible, cheap feel of bed linen.....sent it straight back.....”

Helpful Report

Posted 5 years ago

Hello Georgia Thank you so much for taking the time to review your recent order with. We are so very sorry to hear that the Luxury Antique White was not quite what you were looking for, please forgive us. We received your returning parcel back and refunded the pennies for you, we are so very sorry once again. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I cancelled my order due to Your poor delivery company having taken a day off work I received an email late in the afternoon saying Muktar is unable t deliver today and will try tomorrow After waiting 2 weeks for this package I called your company and the lady I spoke to showed no interest at all that you lost a customer Hey ho”

Helpful Report

Posted 5 years ago

Good Morning Anton Thank you so much for taking the time to review your recent order with us. We are so very sorry that you had a bad experience with DPD and that you wasted a day waiting for the delivery. We did request your parcel back once you got in touch and the refund has been processed for you - we are so very sorry that you felt that you were let down by us as well, this was not our intention at all, please forgive us. We will be in touch later today to chat this through with you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I had read all the five star reviews so was expecting an excellent quality product. The white percale oxford pillow cases were a huge disappointment, the border made by a run of single stitches that resembled my own efforts on a sewing machine, nothing special, in fact just nothing, certainly not worth the cost. The tiny stripe duvet cover is just ok, not wonderful quality, overall a negative shopping experience I will not repeat and would not recommend.”

Helpful Report

Posted 5 years ago

“Uncomfortable to sleep in, looks awful after washing, never never again, total waste of money.”

Helpful Report

Posted 5 years ago

“The Quilted Grey & White Stripe Bedspread they say is 100% cotton, it isn’t, only the outer covering is cotton the innermost filling is Man made fibre and therefore should not be listed as 100% cotton, for a company that likes to promote itself as ethical sound it’s not what you would expect, sorry Ladies”

Helpful Report

Posted 6 years ago

Good Morning Eugene We hope that you are having a lovely day so far, thank you so much for taking the time to review your latest purchase with us. Oh no we are so very sorry, You are completely right, we are so sorry and this has been changed to have the correct description. Thank you for bringing this to our attention, it’s not good enough to have missed the filling. We will be in touch with you shortly to chat this though over the phone. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Extremely disappointed with my experience with the Secret Linen Store. Unfortunately I am just not happy with the quality of the sheet sets I ordered. I purchased one set for my own bed and one set for our Airbnb. The sheets do not wash well - any mark or stain just wont lift. (Not good for an Airbnb). I am also disappointed in the quality of the sheets. I have spent over £500 with the Secret Linen store and when I spoke to customer service about my concerns and issues there was nothing that they could do except offer me a 20% discount to purchase MORE sheets. For a customer that has spent a lot of money with their store, I had expected a lot more of Secret Linen and also the quality of product.”

Helpful Report

Posted 6 years ago

Hi Reagan I'm so so very sorry to read this, not our intention at all. We know that coffee can be a really stubborn stain to get out of white sheets, we really hope that all of our tips helped with getting it out. I will be in touch by e-mail too. So sorry to read this. Kind Regards Molly.

Posted 6 years ago

“I purchased gorgeous goose duvet, it cost 159 pounds and took 2 weeks to get it. However, I even haven’t use it for a month, the feathers are getting out everywhere and under the bed is it filled with feathers even I use dyson to try to stop it but still didn’t work. I guess after another month it will has no feather inside the duvet. Rly bad, don’t deserve this price and won’t buy again”

Helpful Report

Posted 6 years ago

Hello Danyang We are so very sorry to hear this, it sounds to us like something is wrong with the duvet as we make everything to order and this is not what we would expect at all. Can you drop us a line on sales@secretlinenstore.com or call us on 01243 822 599 and we can get this sorted for you at once. Thanks so much, have a lovely evening. Molly

Posted 6 years ago

“Web site so difficult to navigate that I gave up!”

Helpful Report

Posted 8 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews