Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really can's recommend this company enough. I ordered the violet blue linen duvet cover and pillow cases and it's the best bedding I ever bought - I am so happy with it. The packaging was beautiful and mostly eco friendly, delivery was very quick and exactly on time. The bedding is fantastic. Really comfortable and looks great in my room. I love it. I also bought some contrasting colour pillow cases which didn't quite match my room, the returns process was really quick and easy, communication was great and the refund for those items was quick. I will definitely use Secret Linen Store again and they are well worth the money.”

Helpful Report

Posted 4 years ago

“I can't recommend Secret Linen Store enough. The sheets are just as gorgeous as they are in the photos, they're well made and very soft. The shopping experience was easy, confirmation emails were quick and explained the next steps very well. The sheets arrived beautifully packaged and with a clever newsprint magazine that I enjoyed reading through. I would order from them again.”

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Posted 4 years ago

“The quality of the linen duvet cover is great, delivery was prompt. However the double duvet cover is bigger than a standard double meaning my duvet moves around inside it. Looks great but gets frustrating when it all bunches up! Id hoped it would maybe shrink post washing which it hasn't, I guess would be good if it was the right size!”

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Posted 4 years ago

“Fabulous products, great price fab delivery Would recommend”

Helpful Report

Posted 4 years ago

“A very friendly store with a lovely variety of bedding and other linen, and not averse to cotton either! Some of the designs available in patterned cotton pillows, for example, are really lovely. There's some good advice in their web pages and also the blog, so you can get some useful pointers about the virtues of linen, some dos and don'ts, more than enough to get your linen lasting as long as advertised. The prices are fairly typical for linen, but there are often offers to tempt you and which make regular checks back definitely worthwhile. All in all, very highly recommended!”

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Posted 4 years ago

“I loved everything I bought, the best bed linen ever. I was delivered a wrong colour pillowcase. I called Secret Linen Store andd I was told I could keep the pillowcase & would be send a replacement but when it was delivered, the delivery guy would not replace the pillowcase unless I returned the original. Bit disappointed but I returned as would not have got my ordered one!”

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Posted 4 years ago

“Excellent service and lovely cotton so fresh and cool and it is great to be able to get a slightly larger pillow case instead of squashing in the normal size offered mostly. Will certainly use again”

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Posted 4 years ago

“This is my second set of bed linen from Secret Linen so I obviously like it! I find the colours quite hard to predict though”

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Posted 4 years ago

“Excellent sheets and duvet covers. Fantastic linen”

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Posted 4 years ago

“Very quick delivery of beautiful bedlinen, many thanks!”

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Posted 4 years ago

“Easy to order and arrived beautifully packaged. High wuality and I will be ordering more”

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Posted 4 years ago

“Whilst not the cheapest, we found the quality and service to be excellent. Good quality design and fell size options made our selection very straight forward.”

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Posted 4 years ago

“Superb quality and comfort to my sleep”

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Posted 4 years ago

“Lovely soft fabric, fab traditional ticking”

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Posted 4 years ago

“I find it amazing how your linen enables me too have the best sleeps for years.......thank you X”

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Posted 4 years ago

“I have bought 3 sets of linen and all are beautiful and have washed well. There was a little hole in one of the duvet covers and it was replaced with ease. Very happy with purchases and customer service”

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Posted 4 years ago

“excellent quality, beautiful bed linen and an efficient service”

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Posted 4 years ago

“Have re purchased wide white duvet cover & matching Oxford pillow cases; love them. Crisp, wash well & feel silky against skin.”

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Posted 4 years ago

“Good quality, washes well, very pleased.”

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Posted 4 years ago

“Order arrived super quickly and the quality was brilliant”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews