Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous, an absolute joy to sleep in. Looks beautiful. Perfect Thankyou 😁”

Helpful Report

Posted 4 years ago

“Lovely firm to shop with. Great correspondence- fun and efficient. No problems returning goods. Website could perhaps say it is possible to have a colour sample in advance of ordering. I like the fact that I wasn’t overwhelmed with choice, and the designs are tasteful.”

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Posted 4 years ago

“Very good quality and wry easy returns process”

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Posted 4 years ago

“I will never use any sheets other than linen, beautiful quality and colour.”

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Posted 4 years ago

“The Secret Linen Store is a great place. I made a silly error when I ordered the wrong size duvet cover and sheet but Molly and Harriet fixed the problem with much aplomb and grace, putting everything right within a day or two. The linen itself is superb! I’ve never slept in a more comfortable bed and I just LOVE the feel and texture of linen, it’s miles better than cotton. I’m really glad I made the switch to linen and I’m very grateful to the Secret Linen Store”

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Posted 4 years ago

“Very pleased indeed with the bed linen. Very good service and beautifully packaged on delivery.”

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Posted 4 years ago

“The duvet cover I ordered didn’t suit my bedroom. It was excellent quality and well packed. I was allowed to return it for free, and had a quick refund.”

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Posted 4 years ago

“An excellent company to purchase excellent quality products from. Delivery times are again excellent. I will certainly buy again from the Secret Linen Store”

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Posted 4 years ago

“Love our new linen bedding 😍”

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Posted 4 years ago

“I have a linen set already from you and absolutely love it. It washes well and is so comfortable. My recent order was not quite the right colour in my spare room. Returning my order was made very easy. Thank you.”

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Posted 4 years ago

“Gorgeous quality 100% linen bedding. Excellent customer service.”

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Posted 4 years ago

“I bought 3x setts of bed linen , the quality is fabulous, very stylish and so comfy .”

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Posted 4 years ago

“We have bought quite a few of your linen sets - beautiful colours! We have never bought a sheet until now. I was expecting it to feel a bit scratchy but its actually gorgeaous to get into and even OH commented how nice it feels…. just might get another one :)”

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Posted 4 years ago

“Colour perfect and texture reminiscent of my youth. Love love love the linen. Looks so expensive”

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Posted 4 years ago

“Completely fell across this company and so happy I did. I’ve now bought 3 bedding sets from them, a brushed cotton set for the winter and more recently a pure linen set which was so lovely I bought a second set in another colour. Always carefully wrapped (with the environment in mind) and timely delivery by courier. I would and have recommended to several friends!”

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Posted 4 years ago

“Secret Linen feels like a personalised service. We love the pure linen bedding. The customer service has been excellent. Highly recommend the shopping and product experience”

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Posted 4 years ago

“Excellent quality and Satisfactory delivery speed.”

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Posted 4 years ago

“Soft, great quality and lovely colour. Excellent service. Will buy again.”

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Posted 4 years ago

“Lovely quality product. Fast shipping. Would definitely recommend.”

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Posted 4 years ago

“Beautiful colors and The quality is wonderful. After ordering they were here within days and the packaging was both attractive and mostly environmentally friendly. I won’t go anywhere else for my bed linen and have highly recommended you to my friends.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews